Customer Service Representative

Khushboo Rani Ratnesh

Email ID: *************@*****.***

Contact No. +1-984-***-****

Profile

Customer service representative with 1+ years of experience supporting sales teams and turning cancellations into satisfied customers. Recognized for exceptional communication and listening skills and great interpersonal skills with a diverse clientele. Proven ability to deliver high customer satisfaction ratings.

Key Skills

● Experienced in both call center operations and retail stores

● Skilled at de-escalation and problem solving

● Microsoft Office Suite, Web Applications, Tech Savvy

● Ability to handle multiple application to gather data needed to resolve customer query

● Excellent written and verbal communication

● Language known- English, Hindi and Tamil

● Highly organized and great at Problem solving

● Team leadership

Professional Experience

Customer Service Agent, Star Bazar, Bengaluru, India January 2018-March 2019

● Politely handle both in-person and telephone complaints and requests from more than 100 customers daily

● Handle 20+ escalated customer complaints per day, processing returns, exchanges, and changes to service levels

● Served high number of customers daily, helping to locate products and finalize sales transactions, retrieve previous sales data and personalized offers.

● Resolved an average of nearly 500 inquiries on a weekly basis while meeting all performance milestones for speed and accuracy

● Helped earn excellent customer service ratings via an external audit, earning 100% in categories such as communication, listening and problem-solving

● Receive average customer service ratings of 92%, 13% higher than the company average Important Note:

● Took a break in my career as I had to accompany my husband overseas where I could not work on dependent Visa. Another reason for career break was child care.

● Currently have work authorization (EAD) in US so keen to make come back in my professional career. Educational Qualification

● MCA(Masters in Computer Application) from Rajalakshmi Engineering College, Chennai (Anna University) in 2013

● B.Sc (Computer Science) from Shree Chandra Prabhu Jain college, Chennai (Madras University) in 2010

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