Customer Service Pc Technician
Resume:
Raymond Netta
Bear, DE *****
*************@*****.***
QUALIFICATION SUMMARY
Thirty Plus years information systems/business experience as a Systems Analyst and PC Technician. A creative, results oriented problem-solver with a keen business level perspective, demonstrating expertise in systems design and analysis, business and real time programming, and business simplification.
EXPERIENCE SUMMARY
CompuVision, Owner and Operator – Full time now
1997–Present
Troubleshoot and resolve computer hardware and software computer problems; build and upgrade systems; install software and perform general maintenance for clients; assist company owners and department heads in determining hardware and software requirements and making purchases; and tutor clients on use of hardware and software.
Effectively marketed services to and maintain working relationships with several small businesses and residential customers.
Improve clients’ operations by completing a wide-scale replacement of out-dated work stations and servers; upgraded operating systems from Windows 98 to Windows XP then to Windows 7and currently to Windows 10; transferred all data files to new PCs, keeping desktop preferences intact.
Set up work stations on wired and wireless networks and setting up internet connections so clients may correspond with vendors electronically.
Set up computerized video security for in office viewing and over the internet home and smartphone viewing.
Recover lost files of critical information due to viruses and damaged hard drives.
Installing Cat5, Video, and Coax cables.
Computer Sciences Corporation – Senior Member of Technical Staff
1997–2009
Lead Technical Support of financial reporting application
eFinInfo is a web based application that runs on 9 VM servers and connects to a SQL server database.
Duties include 24/7 on-call support.
Helping users access the application, trouble shooting and resolving issues with reporting, access, and importing data into the system.
Designing custom reports per users specifications using SQL.
Strong technical and problem solving skills.
Creating Ad-Hoc SQL queries for tracking costs.
Develop/Maintain/Support Global Treasury System Quantum/FXpress applications.
GTS is a high-profile client server/Web application.
The main componant of the GTS was the Sungard Quantum application.
Interfaces with other support groups including Citrix, Database SQL, NT and with the customer.
Responsibilities included requirements definition and management, NT Server configuration, documentation, technical development support, testing, problem resolution, start-up, post-implementation and production support.
Worked closely with business representatives, technical developers and other functional consultants located worldwide.
Worked close with Sungard technical support for upgrades and patches to the Sungard Quantum application.
Took the lead role in Change Control Coordinator for the Test and Production Global Treasury System servers.
Played a key role in the first Disaster Recovery effort for the GTS applications.
Logged work orders in the PQR system to track progress and resolution on any issues that users may have.
E.I.DuPont – Senior Member of Technical Staff
1990-1997
Develop/Maintain/Support USRDB & GRDB DDAC applications.
Creating MS Access databases and windows ini files which map out DB2 tables.
I also Develop/Maintain/Support USRDB & GRDB Web pages and install kits.
Corporate Solutions Computer Assets
I documented and tracked the computer hardware using a MS Access database application that he created.
I also provided assistance to other sections in the form of computer hardware and software related activities.
I have taken a major role in providing IT technical support to other divisions with software and hardware
E.I.DuPont
1985-1990
Provided production scheduling and turnover services to customers using the corporate MVS environment to assure timely, critical information needed daily is available to their business (i.e. personnel, manufacturing, oder entry, and invoicing). I assisted clients to get their request jobs scheduled daily and verifies that all CDC production is ready to be run on time. Also, I helped to test scheduling software enhancements, procedures, and job control information.
AWARDS
May 2008 – Customer Focus and Teamwork
March 2008- Technical Excellence
March 2006 – Disaster Recovery
February 2006 - Disaster Recovery
January 2006 – Customer Service
June 2005 – DCCS Upgrade
January 2005 – Finance SOX Effort
December 2003 – Appreciation for Outstanding Help
ENABLING TECHNOLOGIES / SKILLS
SOFTWARE/APPLICATIONS
DTS (Data Transformation Service), SQL Server Enterprise Manager, MS Access (database, queries, forms, macros), VB (Visual Basic) programming, MS Excel and macros, FORTRAN, COBOL, COBOL II, Telon, PL/I, IBM Job Command Language, BASIC, dBase, DB2, SQL/QMF, SQL Server 2000/2005, McAfee, Norton, Netscape, Scanning software, Antivirus, Firewall, Troubleshooting and many others.
HARDWARE
IBM/3090 Series, Univac 1100, IBM PC Intel series
PC: Installation and maintenance of Motherboards, CPUs, Memory, CD Rom Writers, DVD Burners, Cases, Keyboards, Mouse, CRT / LCD Monitors, Laser Printers, Scanners, Desk Jet Printers, Power Switches, Routers, Wired and Wireless Networking.
OPERATING SYSTEMS
MVS/TSO, UNIX, DOS, Windows 95/98/2000/XP/Vista, Windows Sever 2000/2003/2005.
OTHER
Citrix, Microsoft Office, Microsoft Access, Microsoft Visio, Microsoft SQL Server, Lotus Notes, Windows Server Software Patches, CMM/Standard Software Process, Remedy CPMT, IBM Reflections 7.0, File Transfer Protocol, Windows NT administration, Netmeeting, Client\Server Configuration, Network Administration.
PROFESSIONAL HISTORY
Self Employed
Computer Sciences Corporation
E. I. Du Pont de Nemours & Co.
Referances:
Andy Moore
Netlinks
Jea Street
Hilltop Lutheran Neighborhood Center
Melissa Robinson
Rollins Jamacia
Matt Haney
ATI
Paul Starrett
ATI
Kathy and Mike Gallagher
Gallagher Jewelers
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