Customer Service Data Entry
Resume:
Summary
Reliable hard working customer service professional with demonstrated multitasking skills in fast-paced settings. Well organized, proactive and detail-oriented. Solid team player with an upbeat positive attitude and proven skills in building and establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to any and all company success.
Experience
Bowden Wedding and Events Venue
Bartender, Keller, TX
12/2021 - Present
Mix, pour, serve alcoholic and non alcoholic beverages (liquor, soda, wine, beer) to large number of guests in a high Volume setting
Liquor Inventory and distribution of all beverages for events Setup and breakdown of all mobile bars that are engaged in the venue during event High volume handling of credit cards
High volume amount of customers and excellent customer service skills POS knowledge
Clover System
Mark Zebrowski O.D. Eye Care Ctr.
Optometric Technician (contractor), Grapevine, TX
09/2014 - Present
(Started working with Dr. Zebrowski O.D. at Eye consultants of Texas and now out of his privately owned Optometry Clinics in Grapevine and NRHills, Tx)
Work up patients for doctor
Scribe for doctor
Pretesting (EOMs, Tonometry, Refract, Read glasses) Diagnostics (HVF, OCT, Retina Scan)
Clerical work, Front desk check in/check out, Schedule appointments Prescription refills, Triage
Watermere at Southlake
Maintenance Engineer II, Southlake, TX
12/2018 - 03/2022
Repair and Restore ceilings, walls and all foundation that needed repairs Multi skill set used. Multiple use of different types of power tools used daily Painting of interior and exterior buildings and fencing Kimberly Kunstmann
*********@*****.***
Fort Worth, TX
Tested, maintained and replaced all plumbing, electrical, and lighting needing replacements Landscape upkeep
Water Restoration and HVAC
Round the clock light maintainance duties wherever necessary in condos and on premises Manny G's Bar
Bartender/Shift Manager, Keller, TX
05/2016 - 05/2020
Mix, pour and serve alcoholic/non alcoholic beverages (liquor, wine, beer, soda) to customers Preparation and service of food
High Volume Customer service
Excellent communication skills
Cigars sales
Liquor Inventory
Managament duties - Responsible for writing and distributing paychecks and invoices to Liquor companies, keeping count of all liquor inventory, closing duties - counting register, closing bar, preparing for next day shift POS knowledge
IOS System
Eye Consultants of Texas
Ophthalmic Assistant/Scribe, Grapevine, TX
09/2014 - 02/2018
Screen patients for doctors - Work ups which consist of patient history, EOMs, Tonometry, Refractions, dilation Auto refract, read glasses, color plates, stereo
Diagnostics - HVF, GVF, HRT, ECC, OCT, Pachemtry, FA, Retina scans Dry Eye therapy treatment and certification
Scribe with doctor
Pre/Post Lasik and Cataract Care, patching and instruction given to patient Triage, Prescription refills and Drop Inventory and distribution Coding and EMR (CPT, ICD9)
Clean Up Crew
Assistant Remodeler, Fort Worth, TX
02/2013 - 06/2015
Repair and Remodel of interior/exterior rental properties Re-Paint, texture, caulk, cement, grout any and all repairs needing to be completed Flooring work - Tile, Carpet, Wood and Cement finishes Plumbing, water, electrical, lighting issue repairs Lanscape upkeep and design
Make ready rentals like new again
Ophthalmology Associates
Ophthalmic Assistant, Keller, TX
12/2005 - 11/2012
Work patients up for a Thirteen doctor practice (Lasik, Cataract, Glaucoma, Neuro-Ocularplastic, Retina, Pediatrics, General and Optometry)
Gather patient information, history, pretest (EOMs, Tonometry, Refract), Dilate Diagnostic testing (HVF, GVF, HRT, OCT, FAs, Retina scans, Pentacams, ECC, Pachemetry) Dry eye testing, Nova Vision, Lasik, Cataract preoperative/postoperative instructional care Assist doctor with in-office surgeries, pressure patch, removal of sutures, bandage care after procedures Nova Vision testing and documentation
Scribe for multiple doctors on staff
Prescription refills, Triage calls, Schedule MRIs and Labs, verify insurance authorizations Front office/ back office duties, surgery scheduling (Prior Authorizations and Insurance verifications for surgeries and office visits)
Research programs ( Nova Vision, Dry eye therapy research studies and certification) EMR coding (CPT, ICD9)
8.0 Bar & Nightclub
Bartender and Manager, Fort Worth, TX
05/2003 - 01/2008
Mix, serve, and pour alcoholic and non alcoholic beverages in High Volume/ fast paced restaurant/nightclub Use of jigger and free pour techniques
Preparation and Organization of nightclub and Live entertainment venue Liquor/Food Inventory
High volume cash/credit card handling experience
Bartender trainer, Manager (Closing shift duties)
Excellent communication and interpersonal skills
High volume customer service
POS system
Aloha systems
Skills
Customer service, Computer literacy, Food service, Communication skills, Restaurant experience, Time management, Documentation review, Microsoft excel, Microsoft word, English, Guest services, Teamwork, Microsoft Powerpoint, Microsoft Office, Organizational Skills, Point of Sales, Social Media/Networking, Bartender Experience, Computer Skills, Hospitality Experience, QuickBooks, Retail Sales, Sales Experience, Word Processing, Customer Relations, Administrative Experience, Data Entry, Interior Design, Art Creation, 10-Key Education
Criminal Justice and Investigations
Everest College
Cosmetology
Toni n Guy, Fort Worth, TX
02/2020
license
General
Dondero High School, Royal Oak, MI
07/1991
Diploma
Business and Pharmacology
Pikes Peak College, Colorado Springs, CO
07/2001
Business
Certificates
Nova Vision, Dry Eye Therapy, Cosmetology
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