Data Entry Customer Service
Resume:
Lorie Watson
**** *** ******* **, *******, Tennessee, 37095, US
************@*****.***
Customer-focused with over 20 years of experience solving problems for clients successfully. I have drive and ambition to succeed in the field of customer relations and data entry. Looking for a challenging new role with a growing team where I can apply the expertise of my customer satisfaction experience while working in a remote position from home.
Schedule management
Employee management
Conflict mediation
Team Leadership
Data Management
Skilled in Microsoft Software
Extremely organized
Data entry
Food preparation
Interpersonal and written communication
Self-motivated
Conflict resolution
Strong verbal communication
Medical Coding - Associate of Science - 2011
Allen School of Health Sciences - Brooklyn, NY - NY Business - Some college (No degree)
Tennessee Tech University - Cookeville, TN
High School - 1978
White County High School - Sparta, TN
Owner/Manager - June, 2000 to Present
C & L Enterprises/Watson Farms - Liberty, TN
Work with new employees to improve performance by enforcing account management protocols and customer service standards.
Copy, log, and scan supporting documents before filing everything in the client's files. Enter data into Microsoft system, including payments, account information, and call logs. Double-check all data's accuracy and integrity.
In charge of daily operations, which include customer service and employee management. Professional Summary
Skills
Education
Work History
School Bus Driver - August, 2020 to Present
DeKalb County Board of Education - Smithville, TN
Follow all scheduled routes to ensure that all drop-offs and pick-ups are complete and on time. Perform bus driving duties while keeping student safety in mind to maintain a good safety record. Follow personal grooming and conduct guidelines and regulations to maintain a high level of professionalism.
Play a critical role in the educational process by providing safe transportation for students. Maintain an excellent attendance record and always on time for work. Follow all federal, state, and local traffic laws and regulations to ensure that participants are transported safely.
Catering Operations Manager - December, 2013 to November, 2018 The Boxy Lady - Sparta, TN
Maintained high food quality standards by reviewing shipments, overseeing preparation, and monitoring food safety.
Established and enforced performance and service standards to maintain a consistent, high-quality environment dedicated to customer satisfaction.
Was in charge of overseeing food preparation and ensuring that safety protocols were followed. In charge of balancing cash registers, reconciling transactions, and deposits. In charge of the development of prices based on inventory costs and portion sizes. School Bus Driver - December, 2013 to October, 2019 White County Board-Edu - Sparta, TN
Followed all scheduled routes to ensure that all drop-offs and pick-ups were completed on time. Was responsible for operating bus in accordance with school board safety, DOT, and local traffic regulations.
Performed bus driving duties while keeping student safety in mind to maintain a good safety record. Had an excellent attendance record and was always on time for work. Cleaned the bus interior on a regular basis to maintain a professional appearance and reinforce the school's positive image.
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