Maria Vela
**** ******** *** #* ***** TX. ***** · 956-***-**** ****.*****@*****.***
Objective
To broaden my skills that will lead to a well-chosen career in the customer service industry.
Assistant Manager
Risica & Sons Inc, San Juan TX
August 1997-July 2005
Assisted customers with the glass items in store, educated customers with glass installation process.
Rang up purchases, elevated complaints to upper management.
Kept track of inventory.
Customer Service Representative
Convergys, Pharr TX
May 2005-October 2010
Answer telephones and give information to callers regarding their satellite cable, or transfer calls to appropriate individuals.
Customer Service Representative
Atento, Pharr TX
November 2010-February 2022
Banking call center, major phone handling calls for customers; answering phones, outbound calling, assisted in inquiries credit card accounts as well as research of transaction. Participated in customer correspondence by email and mail.
Gained experience in the Fulfillment for Credit Card Department, assisted in revising all documents that needed to be sent to customers by mail, fax, and email, making sure no security violations were made such as exposing debit card numbers, social security, or account numbers. Kept record of an error log report to be reviewed monthly by upper management.
Customer Service Representative
Media Riders Inc
June 2022 – Present
Create, maintain, and enter information into database regarding members insured accounts.
Answer telephones and give information to callers.
Help process and file complaint.
Provide with information on insurance claims.
Education
Galena Park High School, Galena Park TX
Graduation Year:1984
Skills:
Fluent in English and Spanish
Very easily adaptable and coachable
Computer literate: Microsoft Office
Problem solving & Flexible
Strong communication skills
Attention to Detail