Maria Vela

**** ******** *** #* ***** TX. ***** · 956-***-**** adsvbm@r.postjobfree.com

Objective

To broaden my skills that will lead to a well-chosen career in the customer service industry.

Assistant Manager

Risica & Sons Inc, San Juan TX

August 1997-July 2005

Assisted customers with the glass items in store, educated customers with glass installation process.

Rang up purchases, elevated complaints to upper management.

Kept track of inventory.

Customer Service Representative

Convergys, Pharr TX

May 2005-October 2010

Answer telephones and give information to callers regarding their satellite cable, or transfer calls to appropriate individuals.

Customer Service Representative

Atento, Pharr TX

November 2010-February 2022

Banking call center, major phone handling calls for customers; answering phones, outbound calling, assisted in inquiries credit card accounts as well as research of transaction. Participated in customer correspondence by email and mail.

Gained experience in the Fulfillment for Credit Card Department, assisted in revising all documents that needed to be sent to customers by mail, fax, and email, making sure no security violations were made such as exposing debit card numbers, social security, or account numbers. Kept record of an error log report to be reviewed monthly by upper management.

Customer Service Representative

Media Riders Inc

June 2022 – Present

Create, maintain, and enter information into database regarding members insured accounts.

Answer telephones and give information to callers.

Help process and file complaint.

Provide with information on insurance claims.

Education

Galena Park High School, Galena Park TX

Graduation Year:1984

Skills:

Fluent in English and Spanish

Very easily adaptable and coachable

Computer literate: Microsoft Office

Problem solving & Flexible

Strong communication skills

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