Data Entry Customer Service

Kristy E Hayes

**** * ******* ******

Daytona Beach, FL 32117

Mobile: 843-***-****

E-mail: **********@*****.***

Objective

Driven to achieve and have success in handling complex and difficult projects. I am very goal-oriented and love to see progress. Energetic and motivated; Driven by competition and working well with other team members. Excellent communication and interpersonal skills. Outstanding organization and leadership skills. Able to handle complicated situations and problem solving. Committed and reliable. Bachelor’s Degree in Criminal Justice and Psychology along with a Master’s degree in Criminal Justice and Cyber Security to be an asset in law enforcement or similar fields.

Career

Summary

Coursework: Outstanding achievement awards • Excellent Communication Skills •Mentoring • Team Training • Customer Relationships • Data Entry • Counseling Education

February 2017 – November 2018

Ashford University San Diego, CA

Master’s Degree in Social and Criminal Justice & Cyber Security April 2011- April 20, 2015

Ashford University Clinton, IA

Bachelor’s Degree in Social and Criminal Justice & Psychology February 2016 – November 2018

Ashford University San Diego, CA

Master’s Degree in Social and Criminal Justice & Cyber Security May 2004 - May 2004

South Carolina Department of Education, Columbia, SC, United States South Carolina Department of Education

General Equivalent Diploma

Experience

Nov 2021 - Current New Season Treatment Center - Daytona Beach, F.L. Substance Abuse Counselor

I am required to counsel a minimum of 40 patients, but currently at 65 patients that have to be counseled on substance abuse. I am required to make sure each patient has a treatment plan. When the patient is not going through treatment as required and are still providing positive drug screens for illicit substances, the patient is placed on a behavioral or treatment contract that can be for 30-90 days. I am required to see all patients monthly some could be 4 times a month to 1 time a month depending on their length of time in treatment. There are times that as a counselor you have to handle irritating situations with the patient or even be able to evaluate if they are in the position to even do treatment the day they come in due to possibly being intoxicated from illicit substances.

Nov 2019 - Oct 2021 North Carolina Department of Public Safety - Charlotte, N.C. Probation/Parole Officer

I am required to supervise a minimum of 60 offenders that are on post-release, parole and probation. I am required to make sure they abide by all laws and become a successful member of society once completing. I have to attend court proceedings and at times may have to make an arrest due to any type of violation. Administer drug screening and refer the probationers/ parolees to treatment that may be needed or recommended by the courts. I have to make sure to have the probationer/parolee pay any debts owed to the courts along with probation supervision fees. I am responsible for requesting extension to probation as well as requesting termination of probation. All visits and interactions with the probationers/parolees must be narrated and documented to be understood by anyone from a legal standpoint.

Jan 2013 – Nov 2019 Assurant, Florence, SC United States Processing/Research Team Lead Small Clients

Jan 2013 – Current Assurant, Florence, SC United States I am required to do five loan audits each month on each associate and provide feedback if there are any errors or any additional information I can provide to them to help them with their work. I work the M.A.R.S report daily, which provides company numbers for tasks that we received and closed daily. Give out Quality Assessments and Key Performance Indicator Scores on a daily or weekly basis. I also work some of the tasks on my own to see exactly what my associates are doing, but also to help and let them see that I am not expecting them to do what I will not do myself.

Mar 2012 – Jan 2013 Assurant, Florence, SC, United States Customer Service Team Lead

I do side by sides with associates monthly with each associate and provided feedback about the calls. I do anywhere from five to seven silent monitors on each associate every month and provide the calls to them for them to listen to and provide feedback. I am responsible for making sure the z962 report is done every day and the wind report for my team members. I still take any escalated calls that need to be taken if needed. Jul 2007 – Mar 2012 Assurant, Florence, SC, United States Customer Service Specialist III - Escalations

Help with other departments other than just taking calls and resolving Customer Escalated situations. I help with the Research, Task, and Open Items Department. I have Outstanding Achievements. My standard reports since January 2009 have all been at Performing if not most Excelling. I have done numerous Training Positions. I have worked on Projects for my department. I have experience in resolving complicated situations with customers. Jan 2007 - Jun 2007 Mega-Force Staffing Service, Florence, SC, United States Customer Service Specialist for Assurant

I have Outstanding Achievements. All my standard reports since January 2007 have all been at Performing, but mainly Excelling. I have done numerous Training Positions. I have worked on Projects for my department. I have experience in complicated situations with customers. Nov 2005 - Aug 2006 Family Dollar Stores, Kingstree, SC, United States Assistant Manager

I had to make sure that all items were displayed, priced and in our system database. I had to do daily reports. I had to do cash deposits. I had to open and close the store. I had to do weekly schedules.

Nov 1998 - Jan 2006 Sav-Way Food Stores, Kingstree, SC, United States Manager

I started off as a general cashier and then advanced in the years as a manager. My experience as a cashier to a manager was generally the same other than as a manager, I had to do orders and inventory. I had to make sure that all reports were done on a daily and monthly basis. I had to do scheduling for the employees and payroll. I had to do cash and check deposits. Skills

Researching problems and finding solutions. Handling clients that may have complications with a situation. I can maintain more than 10 or more associates daily. References upon request

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