BEVERLY SPEARMAN-DILLON

*** ********* ***. ***. ***

Buffalo. NY 14204, 716-***-****

Email:adsv8v@r.postjobfree.com

OBJECTIVE

Utilize office management/customer service skills to meet company’s goals.

EXPERIENCE

8/19 – Present Customer Service Representative – Igor

504 Dick Road

Depew, NY 14043

716-***-****

Collections for National Grid

9/18 – 2/19 Quality Associate Specialist

Conserve

4144 Union Road

Cheektowaga, NY 14225

585-***-****

Collection Contracts for United States Internal Revenue Service

1/18 – 4/18 Customer Service Representative Capital Management

Operated AS400 auto dialing system

Coded calls with appropriated disposition

Followed scripted dialogue

Directed customers to designated departments

6/16 -1/18 Customer Service Representative Center One Corp

Operated Evolve, Pay Point, and AS400

Processed credit card applications for approval

Ensured quality control standards were maintain

De-escalated irate customer calls

3/15 – 3/16 Customer Service Specialist I Key Bank

Handled Customers banking accounts

Added travel notes on accounts

Addressed issues of Fraud on accounts and transferred to designated department

Transfer funds from one account to another account of customer

10/2012-1/2015 Customer Service Representative Sykes-Wells Fargo

Managed customer’s mortgage accounts

Set up automatic drafts for monthly payments

Ordered Payoffs for refinancing customers

Answered questions pertaining to escrow accounts

10/1994-8/2008 Administrative Control Clerk Erie County Medical Center

Admission and Discharges of patients to floors and ICU units

Charts for Comprehensive Psychiatric Emergency Program

Scheduled MRI’s, Physician’s appointments

Answered multi-line phone system

EDUCATION

October 2010 – January 2011 Erie 1 BOCES Medical Billing Program

Concentration in Medical Terminology, Insurance Billing, HIPAA Compliance

ICD-9-CM Codes, Inpatient/Outpatient Billing, Electronic Medical Records and Medent

2006-2008 State University of New York @ Buffalo

Received a B.A. Social Science Degree in Mental and Community Health

SKILLS

Multi-lines phones

Auto dialer

Microsoft word 2007, Power Point 2007, and Excel 2007

AS400

Pay Point payments

Western Union payments

Contact this candidate