Service Representative Customer
Resume:
BEVERLY SPEARMAN-DILLON
Buffalo. NY 14204, 716-***-****
Email:****************@*****.***
OBJECTIVE
Utilize office management/customer service skills to meet company’s goals.
EXPERIENCE
8/19 – Present Customer Service Representative – Igor
504 Dick Road
Depew, NY 14043
Collections for National Grid
9/18 – 2/19 Quality Associate Specialist
Conserve
4144 Union Road
Cheektowaga, NY 14225
Collection Contracts for United States Internal Revenue Service
1/18 – 4/18 Customer Service Representative Capital Management
Operated AS400 auto dialing system
Coded calls with appropriated disposition
Followed scripted dialogue
Directed customers to designated departments
6/16 -1/18 Customer Service Representative Center One Corp
Operated Evolve, Pay Point, and AS400
Processed credit card applications for approval
Ensured quality control standards were maintain
De-escalated irate customer calls
3/15 – 3/16 Customer Service Specialist I Key Bank
Handled Customers banking accounts
Added travel notes on accounts
Addressed issues of Fraud on accounts and transferred to designated department
Transfer funds from one account to another account of customer
10/2012-1/2015 Customer Service Representative Sykes-Wells Fargo
Managed customer’s mortgage accounts
Set up automatic drafts for monthly payments
Ordered Payoffs for refinancing customers
Answered questions pertaining to escrow accounts
10/1994-8/2008 Administrative Control Clerk Erie County Medical Center
Admission and Discharges of patients to floors and ICU units
Charts for Comprehensive Psychiatric Emergency Program
Scheduled MRI’s, Physician’s appointments
Answered multi-line phone system
EDUCATION
October 2010 – January 2011 Erie 1 BOCES Medical Billing Program
Concentration in Medical Terminology, Insurance Billing, HIPAA Compliance
ICD-9-CM Codes, Inpatient/Outpatient Billing, Electronic Medical Records and Medent
2006-2008 State University of New York @ Buffalo
Received a B.A. Social Science Degree in Mental and Community Health
SKILLS
Multi-lines phones
Auto dialer
Microsoft word 2007, Power Point 2007, and Excel 2007
AS400
Pay Point payments
Western Union payments
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