Front Desk Customer Service
Resume:
Troya Saunders
EXPERIENCE
Akron OH,44314
**************@*****.***
*** **** ********* ****- ************
January 2022 to August 2022
My responsibilities were using a formatted system to update customers demographic records for their doctor appointments,dentist and eye appointments over time I was giving my own Branch and I was responsible for the whole Westerville Area making sure all records were updated faxing and scanning the required documents to the right facility in a timely manner. Everything was on a time frame everyday.
Holiday Inn Fairlawn OH -Front Desk
August 2021 to January 2022
I was responsible for checking guests in the rooms and checking them out Also I assisted with getting the conference rooms prepared for Birthday Parties Weddings etc also getting guests their breakfast to their rooms in a timely manner.
LIFE LINE SCREENINGS, Canton Ohio —PHA
August 2019 - PRESENT
I use a formatted system to make appointments for patients and check the Insurance of the Patient to see if they qualify for some additional services. This is an Inbound position also I do warm transfers to di erent Departments for some other Services.
HR BLOCK, Coventry Ohio — Front Desk Secretary
January 2019 to April 2019
Greet the Customers make appointments and do follow ups before and after their appointments .I also filed and faxed that was required and di the switchboard and took messages for the Tax Pros. FIRST CASH,COLUMBUS OH—Financial Associate
Nov 2017 to June 2018
Used computers for various applications, such as database management SKILLS
Customer Service
Clerical
Sales and Marketing
Active Listener
Critical Thinking
.
AWARDS
Quality
Attendance
Compliments
High Achiever
LANGUAGES
English
and word processing. Answered the phones and gave information to Clients about their accounts and transferred calls to the appropriate Management.I also collected and made deposits to bring their account current and then re-issued the proper loans.Also greeted the Customers and handle their situation in a timely manner.
MATCO TOOLS, STOW OHIO- Financial Services
June 2016 to MARCH 2017
Assisted the truck drivers with financial services and running background checks on potential customers that needed tools for their company. Also I was responsible for using the computer programs that were formatted and took messages filed and faxed the necessary documents to the drivers.
SYNCHRONY FINANCIAL,CANTON OHIO-Collections
July 2015-February 2016
I was responsible for collecting back payments on di erent credit cards to bring the customer up to date.
EDUCATION
Allderdice High School, PITTSBURGH, PA-Diploma
August 1990 to June 1994
PITTSBURGH JOB CORPS., Pinittsburgh PA — Business
Clerical Certificate
September 1994 to - May 1995
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