Call Center Customer Service

HEATHER LEE

****************@*****.*** 479-***-****

Skilled and driven customer service professional with experience in sales and call centers. A demonstrated strong work ethic, ability to take initiative and ability to work independently or as part of a team. Experience in the following industries: construction, gaming, animal health, automotive, medical collection, television service and mortgage.

EXPERIENCE

MARCH 2014 – FEBRUARY 2019

PRODUCTION COORDINATOR, united built homes, little rock, ar

Performed general administrative duties and construction administrative duties including typing, filing, handling phones, and payroll; served as mortgage sales support; assisted with mortgage preparation; accounts payable; accounts receivable

APRIL 2010 – AUGUST 2010

INFORMATION ACCUMULATOR, us census, fort smith, ar

Went door to door accumulating information from the population.

JANUARY 2006 – JANUARY 2008

CALL CENTER SALES REPRESENTATIVE, prc/directv, jacksonville, NC

Responsible for incoming DirecTV sales; heavy phone sales

DECEMBER 2003– APRIL 2005

SERVICE DEPARTMENT RECEPTIONIST, sanders ford, jacksonville, NC

Responsible for greeting customers, scheduling services; serving as a cashier; heavy phones

DECEMBER 1999– AUGUST 2003

CALL CENTER, time warner cable, jacksonville, NC

Managing incoming sales and support of cable and internet services; heavy phones; sales and upsells; working the front counter; dispatch; handling inventory

SKILLS

Microsoft Word

Microsoft Outlook

Microsoft Excel

Google Docs

Google Sheets

Switchboard operations

General office skills

Notary public

AS400

CDS

Appointment scheduling and employee scheduling

Financial record maintenance

Accounts receivable and monetary reconciliation

EDUCATION

CARL ALBERT STATE COLLEGE, Poteau, ok

REFERENCES

Please see attached reference letters. Additional references available upon request.

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