Service Representative Customer

PROFESSIONAL SUMMARY

WORK HISTORY

AHMAD TLEMAT

Plainfield, IL 60586

815-***-**** - *************@*****.***

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. 09/2020 to Current Service Technician

Walmart Auto Center – Shorewood

Explained diagnostic findings to customers and outlined repair or service options Performed maintenance duties and safely handled chemicals and solutions Completed routine tasks such as tire rotation and balancing, oil changes. Increased customer satisfaction by resolving issues Carried out day-to-day duties accurately and efficiently Worked flexible hours across night, weekend and holiday shifts Collaborated with team members to achieve target results 01/2019 to 07/2020 Service Technician

FireStone – Romeoville

Trained New employees and served as a mentor

Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions

Inspected equipment to diagnose operational issues Explained diagnostic findings to customers and outlined repair or service options Surpassed corporate goals by reaching 100% customer satisfaction rating Completed routine tasks such as tire rotation and balancing, oil changes and brake services

Diagnosed and troubleshot problems, repairing and restoring machines to peak performance

02/2016 to 03/2018 Sales Representative

XSport Fitness – Naperville, IL

Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.

Trained and mentored new sales representatives.

SKILLS

EDUCATION

LANGUAGES

Executed direct sales from manufacturers to customers to improve profitability within retail environment.

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Decision-Making

Flexible and Adaptable

MS Office

Problem-Solving

Analytical and Critical Thinking

Teamwork and Collaboration

Troubleshooting ability

09/2021 HVAC/R Certification

ETI School of Skilled Trades - Willowbrook, IL

EPA 608 Universal R,

GPA: 4.0

Learning the skills that are necessary to repair/install heating and air conditioning units

Awarded for Perfect Attendance

05/2013 High School Diploma

Plainfield South High School - Plainfield, IL

Arabic

Native or Bilingual

English

Native or Bilingual

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