DOROTHY

VAUGHAN

adsv6n@r.postjobfree.com

1-916-***-****

Sacramento, CA 95824

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Enhances customer experiences by employing service- oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Motivated CSR of 40 years . Works independently, with minimal supervision to complete tasks. Demonstrates consistent strong work ethic and adherence to company policy and procedures,

Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

PROFESSIONAL SUMMARY

WEBSITE, PORTFOLIO, PROFILES

• www.etsy.com/shop/vaughansgifts

Wittman Enterprises - EMS Medical Biller CSR

11093 Sun Center, California • 05/2011 - 10/2021

WORK HISTORY

Used computer programs and registration systems to schedule patients for routine and complex procedures.

•

Completed clerical duties and tasks for clinic

administration.

•

Verified and updated demographic and other personal information for clients with respect to personal

boundaries when asking for important details.

•

Responded to customer requests for products, services and company information.

•

Provided primary customer support to internal and

external customers.

•

• Took care of escalated situations to assist patient

•

ART, CROCHET, CRAFTING, SEWING, COOKING

SKILLS

Upbeat and Positive

Personality

•

Communicating to Patients

and Families

•

• Call Documentation

Documenting and Recording

Information

•

Call Center Customer

Service

•

• Answered high volume calls

Assisted patients over

phone with insurance and

billing

•

Called insurance for

patients for information

•

Heald College - Central

Administrative Office

Rancho Cordova, CA •

04/2011

EDUCATION

Associate of Science: Medical

Billing And Coding

C. K.

Sacramento, CA • 06/1982

High School Diploma

CERTIFICATIONS

Medical Billing and Coding,

AMBA

•

Diploma AS for Medical

Billing and Coding

•

I enjoy painting,coloring, creating different art. I crochet beanie hats, scarfs, scoodies (hooded scarfs) and other items . I enjoy cooking and trying new new things. I love to sew and make clothing ets../

Searching for AT HOME Position.

ADDITIONAL INFORMATION

Contact this candidate