Csr Service Representative
Resume:
DOROTHY
VAUGHAN
**********@*****.***
Sacramento, CA 95824
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Enhances customer experiences by employing service- oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Motivated CSR of 40 years . Works independently, with minimal supervision to complete tasks. Demonstrates consistent strong work ethic and adherence to company policy and procedures,
Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
PROFESSIONAL SUMMARY
WEBSITE, PORTFOLIO, PROFILES
• www.etsy.com/shop/vaughansgifts
Wittman Enterprises - EMS Medical Biller CSR
11093 Sun Center, California • 05/2011 - 10/2021
WORK HISTORY
Used computer programs and registration systems to schedule patients for routine and complex procedures.
•
Completed clerical duties and tasks for clinic
administration.
•
Verified and updated demographic and other personal information for clients with respect to personal
boundaries when asking for important details.
•
Responded to customer requests for products, services and company information.
•
Provided primary customer support to internal and
external customers.
•
• Took care of escalated situations to assist patient
•
ART, CROCHET, CRAFTING, SEWING, COOKING
SKILLS
Upbeat and Positive
Personality
•
Communicating to Patients
and Families
•
• Call Documentation
Documenting and Recording
Information
•
Call Center Customer
Service
•
• Answered high volume calls
Assisted patients over
phone with insurance and
billing
•
Called insurance for
patients for information
•
Heald College - Central
Administrative Office
Rancho Cordova, CA •
04/2011
EDUCATION
Associate of Science: Medical
Billing And Coding
C. K.
Sacramento, CA • 06/1982
High School Diploma
CERTIFICATIONS
Medical Billing and Coding,
AMBA
•
Diploma AS for Medical
Billing and Coding
•
I enjoy painting,coloring, creating different art. I crochet beanie hats, scarfs, scoodies (hooded scarfs) and other items . I enjoy cooking and trying new new things. I love to sew and make clothing ets../
Searching for AT HOME Position.
ADDITIONAL INFORMATION
Contact this candidate