Customer Service Data Entry
Resume:
R
Dijana
Radevski
Radevski.dijana@yahoo.
com
Columbus, OH 43004
SUMMARY
Positive, upbeat Customer Service more than 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Dedicated customer service talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 15 years of experience in quickly resolving online issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
SKILLS
Customer online service
MS Office proficiency
Project management
Effective communication
Safety regulations
Data entry
Clerical support
High-energy attitude
MS Office proficiency
Fluent in European ( Macedonian
)Language Reading and writting
EXPERIENCE
Customer Service /Merchandise Associate
Groveport, OH
Gap Inc./ Oct 2005 to Current
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Ability to understand and communicate information
Consulted with customers regarding needs, addressing concerns. Computer PC Skills
Microsoft office applications
Ability to multitask
Meets daily work goals
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
Worked flexible schedule to meets business needs, including weekends and overtime as needed.
Packaged items with appropriate materials to prevent damage during shipping. Exceeded customer expectations by listening to customer needs, finding products that met needs and providing in-depth information about products. EDUCATION AND TRAINING
High School Diploma
Eastmoor Academy Jun 1995
Columbus, OH
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