Administrator Associate Project Manager

Jeff Marshall

**** ***** ******, *** *******, California, United States

*************@*******.*** +1-213-***-****

https://www.linkedin.com/in/jeff-marshall-41051930/

SUMMARY

Senior Infrastructure Engineer with over 15 years of experience in infrastructure and systems, IT management, cloud based solutions, systems management, and devops. Worked with a cross functional team to improve the quality of services and increase productivity by 50%. Also possesses knowledge in cloud computing, virtualization and storage architecture, network and web security, and data center management.

EXPERIENCE

Senior Infrastructure Engineer

Material+ January 2019 - Present, Los Angeles

• Create infrastructure strategy, implementation plans, HOWTO documents, and participate in implementations with the various IT teams and business units.

• Built automation processes to reduce time consuming tasks such as virtual machine deployment, software deployment, etc.

• Consult senior stakeholders across the business to identify technological needs and to optimize the use of information technology.

• Provide smooth delivery and operation of information technology services across the entire business.

• Managed Virtual Migration and Cloud Storage Implementation Projects for on-prem and hybrid-cloud services.

• Restructured and maintained all backup policies, backup recovery testing, and replication testing.

• Participated in daily infrastructure maintenance and operational tasks as needed with the enterprise infrastructure architect and associate engineers and technicians from other IT teams.

• Improved server up time and performance by 20% and increased storage by 60%.

• Led and delivered projects on time and on budget including full and partial infrastructure refreshes, data center moves, and system consolidations.

• Wrote, reviewed, and edited standard operating procedures (SOP) for the infrastructure team.

• Chaired or was a member of several IT governance and steering committees.

PROJECT MANAGER / SENIOR INFORMATION TECHNOLOGY SPECIALIST

GENERAL NETWORKS CORPORATION January 2017 - November 2017, Los Angeles

• Successfully supervised the implementation ADFS2.0/3.0 SSO and the migration of Exchange to Office365 utilizing SkyKick and Barracuda Essentials.

• Successfully configured and Implemented fibre, WiFi AP and Switch connections across LACC Golf Campus.

• Managed and delivered projects on time and within budget, meeting or exceeding customer expectations.

• Monitors and reports on project statuses, updates and risks to management.

• Writes clear and concise project documentation.

• Proven ability to effectively manage and communicate with both technical and non-technical staff.

• Configuration of Windows Platform as well as iOS and Mac OS X IT infrastructure and interpreted organizational goals, policies, and procedures.

• Supervised the analysis, design, and implementation of solutions-based network infrastructures; provided training, consultation, and troubleshooting.

• Consulted with senior management, users, and IT staff to assess computing needs, system and software requirements for clients.

• Ensured that the companies remained current and competitive with respect to IT services and Cloud based infrastructures.

IT Project Manager

Kimmars Consultants January 2006 - November 2016, Los Angeles

• Managed a few multimillion-dollar project budgets, ensuring projects were completed within allotted time and budget constraints.

• Led project teams of up to 15 people per client, delegating tasks and ensuring all team members were kept up to date on project progress.

• Developed a deep understanding of the company's client IT systems and how they interacted with each other, allowing the team to successfully manage and complete complex projects.

• Was responsible for successfully delivering all projects on time, within budget, and meeting or exceeding client expectations.

• Proactively identified and managed risks to projects, ensuring that any potential issues were mitigated before they became problematic.

• Chaired and/or participated in client meetings, presenting project updates and managing client expectations.

• Was responsible for the overall success of each project and was recognized by clients for consistently delivering quality work.

• Was responsible for the management and successful delivery of all projects, which resulted in an increase in company revenue.

• Achieved an average project success rate of 98%, which resulted in the company being acquired.

PROJECTS

Data and Cloud Storage Migration

Material+ • April 2021 - October 2021

• Successfully migrated 160 terabytes of data and cloud storage in 4 months while meeting all performance and security SLAs.

• Developed and executed a comprehensive data migration plan that included data profiling, target data selection, and execution planning.

• Led a team of 5 technicians to successfully migrate the data within the required timeframe.

• Implemented data migration procedures and processes that will be used for all future migrations.

• Met or exceeded all performance and security SLAs.

• Received a “Thank You” from the CTO for a job well done.

• Increased efficiency by 40%.

• Saved the company $1.2 Million in storage costs and expenses.

VMware Migration

Material+ • April 2019 - August 2019

• Successfully migrated 400+ VMs in 3 weeks, meeting the aggressive deadline set by the Business Stakeholders

• Leveraged Powershell and vSphere API to script the migration process, ensuring accuracy and consistency across all servers.

• Worked closely with the Infrastructure and Application teams to minimize downtime and ensure a smooth transition for all applications.

• Received positive feedback from Business Stakeholders and was commended for the successful migration.

• Reduced the average time to migrate a VM by 50%.

• Migrated VMs from multiple data centers, across multiple platforms (vSphere 6.5, 7.0).

• Received a promotion and a raise for the successful completion of the project.

• VMware Certified Professional

New Network & Systems Infrastructure

General Networks • January 2017 - November 2017

• Introduced a new fibre-optic based network and systems infrastructure that is now the standard across the company.

• Led and managed the migration of the company's ageing network and systems infrastructure to fibre interconnected hardware and systems, increasing reliability and performance while reducing costs.

• Reduced the number of network outages by 60% and increased mean time to repair by 300%.

• Developed and implemented an automated monitoring and reporting solution that improved mean time to detection and resolution of issues by 400%.

• Introduced a new VLAN architecture that increased network performance by 30%.

• Chaired and managed the network and systems infrastructure steering committee, responsible for all aspects of the company's network and systems infrastructure.

• Led and managed the development and rollout of a new company-wide network and systems infrastructure policy.

• Reduced the company's hardware and systems maintenance costs by 20%.

• Introduced a new fibre-optic based network and systems infrastructure that is now the standard across the company.

Network and Systems Migration

General Networks • January 2017 - November 2017

• Successfully migrated the company’s core network and systems infrastructure to a new data center, ensuring uninterrupted business operations.

• Spearheaded the effort to develop and implement an incident response plan that successfully managed and resolved critical system outages.

• Successfully supervised the implementation ADFS2.0/3.0 SSO and the migration of Exchange to Office365 utilizing SkyKick and Barracuda Essentials.

• Successfully configured and Implemented fibre, WiFi AP and Switch connections across LACC Golf Campus.

• Configuration of Windows Platform as well as iOS and Mac OS X IT infrastructure and interpreted organizational goals, policies, and procedures.

• Supervised the analysis, design, and implementation of solutions-based network infrastructures; provided training, consultation, and troubleshooting.

• Monitors industry trends and technology developments to ensure that the company remains current with the latest technologies.

• Negotiates and manages contracts with vendors.

• Monitors and evaluates the performance of systems and makes recommendations for improvement.

• Oversees the day-to-day operations of the network and systems infrastructure.

IT Project Manager

Kimmars Consultants • January 2006 - November 2016

• Led and successfully delivered multiple IT projects on time and within budget, totaling over $2M in value, with a 100% customer satisfaction rating.

• Defined project scope and objectives, created detailed project plans, and coordinated cross-functional team efforts to deliver projects on time and within budget.

• Managed the design, analysis and implementation of solutions based network infrastructure; providing training, consultation and troubleshooting.

• Consulted with senior management, users, and IT staff to assess computing requirements; managed an IT team of 35 Engineers, administrators and technicians.

• Transferred in-depth knowledge and experience to team members, successfully mentoring and developing team members for future growth.

• Monitors and maintains updates to the corporate project management methodology and tools.

• Chaired and contributed to the development of the IT governance framework and standards for our clients.

• Successfully transitioned the client company to a new Billing system, ensuring all departments were successfully using the new system and mitigating any negative impacts.

• Led and managed a team of 5 individuals, providing support and training on new systems and procedures.

• Improved customer satisfaction ratings by 20% through the successful implementation of new systems.

• Reduced help desk calls by 30% through the successful implementation of new systems.

• Supervised the procurement of computing inventory and disposition of hardware and software solutions.

• Implemented HIPAA policies and procedures

• Worked with senior management and staff to streamline policy guidelines which improved profitability, efficiency and productivity by 40%.

EDUCATION

BA International Business Management

California International University • Los Angeles, CA

BA Management Information Systems

University of Edinburgh • Scotland UK

Cyber Security Professional Certification - Pursuing

MIT

CERTIFICATIONS

AWS Certified Solutions Architect

Microsoft 0365 Certified: Security Administrator Associate

MCSE Certified

AWS Certified Cloud Practitioner

VMWare Certified Professional

Microsoft Certified: Azure Fundamentals

SKILLS

Technical Skills: Infrastructure Engineer, Systems Engineer, Windows, Synology, Emc Vnx, Storage, Datacenter, Virtualization, Vmware Vsphere, Vmware Vcenter, Cisco UCS, Cisco Callmanager, Cisco Cucm, Storage, Disaster Recovery, Active Directory, Sso, Azure, Aws, Googlecloud

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