Tomeika R. Ellis

Indianapolis, In. *****

Telephone: 317-***-****

Email: adsv5n@r.postjobfree.com

Summary of Qualifications

Over 10 years in a call center environment.

Over 4 years of experience in the IT.

Strong knowledge of Microsoft operating system such as Office, Word, Accounting, Excel,

PowerPoint and etc.

Excellent organizational skills, very detailed-orientated, and also very dedicated to my

employer.

Ability to type 65 words per minute

Strong leadership skills

Diplomas/ Certifications

Education: University of Phoenix

Dates: 08/07-12/12

Degree: Bachelor of Arts in Information Technology and Networking

Moraine Valley Community College

Palos Heights, IL.

Major: Computer Programmer

Richards High School

Oak Lawn, IL.

High School Diploma

Verizon/FedEx Express Employment

Plainfield, Indiana

Dates: May 2022- July 2022

Title: Team Lead

Duties: Temporary Assignment. Responsible for a team of 10 on a contacted assignment with Verizon/Fedex for a special assignment. Followed directions from leadership of Verizon. Tracked attendance and gave guidance to the team. Assignment was completed earlier than expected.

Tek Experts

Indianapolis Indiana

Dates:Jan 2022-May 2022

Title: HelpDesk Specialist

Duties: Assisting Corporations with hybrid deployment of emails. Remote position.

Freedom Mortgage

Fishers, In.

Dates: December 2019- January 2022

Title: SPOC (Single Point of Contact)

Duties: Assisting homeowners with the best options to prevent foreclosure of home. Heavy data entry and excellent customer service skills. Also assisted borrowers with online profiles such as activation / resetting passwords and processing payments.

FedEx Trade Network

Plainfield, In.

Dates: Sept 2017- December 2019

Title: Import Coordinator

Duties: Responsible for processing a minimum of 25 shipments per day coming from other countries coming into the US. Heavy knowledge of tariff numbers and FDA regulations, ability to multitask and heavy data entry.

Navient Department of Education

Fishers, Indiana

Dates: Aug 2015- September 2017

Title: Specialist II

Description: Assisting borrowers with student loan debt such placing borrowers in a comfortable repayment plan that best fit their need. Call center environment working on a team of 12 individuals. Trained in Private Loans and Specialty Programs such as Public Service Loan Forgiveness and also Teacher Loan Forgiveness plans. Also assisting borrowers with access to their online accounts either resetting passwords, activating and de-activating accounts along with co-browsing for site functionality.

McGraw and Hill (Kelly Services)

Indianapolis, Indiana

Dates: May 2014-July 2015

Title: IT Helpdesk Specialist

Duties: Assisting professionals with accounts in regards to ISTEP testing, duties included changing passwords, resetting accounts, adding /removing students from test session. Also had the ability to remote in to the user computer to better assist them. Heavy data entry involved and the ability to multitask.

Connect 2 Help (211)

Indianapolis, Indiana

Dates: Nov 2013-April 2014

Title: Eligibility Specialist

Description: Assisting public applicants for the State Energy Assistance Program if qualified. Heavy math skills and accuracy needed

Reference Available Upon Request

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