Zainab Saddiqa

adsv5e@r.postjobfree.com, 647-***-****

** ********* ******** ******** ** L6P2P3

Oct. 06, 2021

Hiring Manager

Etobicoke, ON

Reg: Administrator Assistant

I came to know of this position through LinkedIn. I have necessary education, skills and experience for this challenging job opportunity and interested in this job.

In my role as Operation Officer at RBC Bank I use to help clients with their daily banking needs and educating them about digital Banking. In addition, I educated customer regarding different investment products available for their benefit to contribute toward the growth of branch banking business. In my role as Card Advisor at RBC I am highly experienced in customer service and can handle high volume of customer’s demand.

The following are the highlights of some of the skills I would bring to the position:

•Professional and courteous customer interaction skills with excellent telephone manners

•Experience to serve customers from different cultural backgrounds

•Proficient in English, Urdu, Hindi and Punjabi.

•Proficient in MS Office Suite, social media, Tablet, Smart Phone, and different applications

I am looking forward to work in top five companies in North America in my role as Administrator Assistant contributing towards the growth of business following company’s policies and procedures.

I hope to receive a very positive response. I can be reached at 647-***-****

Thank you so much for your time and kind consideration.

Sincerely,

(Zainab)

Zainab Saddiqa

adsv5e@r.postjobfree.com, 647-***-****

47 Bluffwood Crescent Brampton ON L6P2P3

Career Overview: Over 3 Years of Administrator and customer service experience using Microsoft Office, QuickBooks, and SharePoint. Goal Oriented and Team Player. Expertise in solving complex, Technical and logistical Problems while increasing Production goals.

WORK EXPERIENCE

Royal Bank of Canada (Toronto)

Operation Officer Dec 2021 – Present

•Demonstrating key skills in keeping a friendly demeanor while facilitating customers with maintenance on credit cards & personal day to day banking needs.

•Provide a “digital first” client experience, by actively educating and enabling clients to

digitally self-serve while ensuring strategies were in place to help the clients meet

their goals in the future.

•Helping clients in filing disputes and monitoring Fraudulent Transaction on visa, Debit and Master cards as well as ensuring that they will get face fraud in future transactions

Client Advisor June 2021 – Dec 2021

•Prepared T4s, T4As and Record of Employment

•Network within communities to find and attract new business

•Use computers for various applications, such as database management or word processing by using Service platform, TS2, Telephone Banking system, Sales Platforms

•Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced

City Of Toronto (Toronto) June 2020 – May 2021

Administrative Assistant

•Screened, reviewed, and prioritizes incoming phone calls, e-mail and mail and using SAP

•Extracted data files through Microsoft Excel and analyzed data by using Pivot tables, enabling and removing of duplicate serial number from SharePoint databases.

•Drafting, proofreads, edits and formats correspondence, organize files, creates or formats reports and summaries.

•Produced reports, Presentation, Spreadsheets, Graphs and Diagrams.

•Prepared and proofreader internal and outgoing documents to ensure alignment with corporate standards and business practices.

Best Buy Canada (Toronto)

Customer Service Representative Jan 2019 – June 2020

•Determined charges of service requested, collect deposits or payments, or arrange for billing.

•Had a complete knowledge of computing solutions and Networking department

•Operated the cash register as needed throughout your shift

EDUCATION

Business Administration Diploma, Anderson College, Toronto Feb 2020 – Dec 2020

MSc in Economics, PIDE, Pakistan 2018

Bachelor of Commerce, Punjab University, Pakistan 2016

Contact this candidate