Phone Operator Customer Service
Resume:
margarita mitchell
Yonkers, NY *****
*******************@*****.***
SUMMARY OF QUALIFICATIONS
Ability to adapt to continually challenging and changing environments. Possess excellent customer service and client service skills on both professional and personal levels. Adept at communicating with individuals from diverse cultural and organizational backgrounds.experience schedule meetings, phone operate, mult task, working under pessure, delivering high-quality and quantities of work process demonstrate strength patient and professionalism.
Authorized to work in the US for any employer
Willing to relocate anywhere
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Work Experience
Health Paraprofessional
New York City Schools - New York, NY
September 2016 to Present
Public School 9 New York NY 2016- Present
Health Paraprofessional
Monitor student for specific signs and symptoms related to student health.
Worked with individual student or small groups to develop reading skills.
Also monitored student process and may conduct assessment to determine progress during school year.
Also work with the classroom teacher to provide support to different students in mathematics. reading, and writing
Teacher Assistant
Greenburgh-Graham Union Free School District - Hastings-on-Hudson, NY
September 2009 to August 2016
Provided support to children who struggle in area of mathematics, reading and writing on an individual whole class or small group basis
Assist teacher with creating and implementing daily lesson plans that are aligned with the Common Core State Standards
Motivate and encourage students to complete their work by keeping them on task and engaged
Participated in school wide events
One-To-One Paraprofessional
Work in a 2nd and 3rd grade classroom assisting with disabilities
Create visual such as chart for the students that aide their learning progression of new
material
Implement the Positive Behavior Intervention Support( PBIS) Program
Phone Operator
The Home Depot - Yonkers, NY
January 2005 to May 2009
Used the company's paging system to immediately contact specific personnel.
Scheduled and confirmed appointments for both company personnel and visitors.
Handled volume of call to different department
Follow up with customers and their concerns with products
Responsible for processing customer order and installation
Follow-up with customer about their order and company performs satisfaction
Education
Associate of Arts in Business Management
Interboro Institute New York - New York, NY
2006
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