Customer Service Client

KATI KELLY

Warrensburg, MO ***** 660-***-**** **********@*****.*** WWW: Online Digital Resume

Professional Summary

Customer-oriented hairstylist experienced in tailoring specific styles to suit customer requests and cosmetic preferences. Innovative beauty specialist, recommending new trends and products based on client interest. Flexible and strategic vision for fashion-forward approaches. Skills

Product Expertise

Supply Ordering and Maintenance

Problem Anticipation and Resolution

Product and Service Explanations

Client Satisfaction

Workflow Efficiency

Salon Management

Services Marketing

Payment Transactions

Work History

Cosmetologist 08/2019 to Current

Self Employed At Headlines Salon – Warrensburg, MO Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.

Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.

Maintained client treatment records and designed long-term care programs for return customers.

Grew sales with great work ethic, individualized beauty care plans and positive attitude. Researched latest trends in hair and makeup to stay updated on color, style and technique. Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.

Suggested treatments and styles to suit customer appearance and fashion choices. Processed payments, entering sales in register for prompt customer service. Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.

Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.

Created marketing advertisements to increase awareness of services and boost sales. Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.

Consistently received positive performance reviews from guests. Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales. Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Cosmetologist 11/2014 to 07/2019

Salon Vogue LLC – Warrensburg, MO

Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.

Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.

Education

MO Cosmetology License: Cosmetology 08/2013

Warrensburg Area Career Center - Warrensburg, MO

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