Project Management

JENNY HUGHES

COVER LETTER

AND RESUME

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Please consider this letter as my notification of interest in being a part of your team. I am looking forward to ceasing this opportunity to fulfil myself in a new and challenging position, as I was unfortunately recently laid off from my career in Identity Access Management and Project Management after almost 19 years due to a merger. I believe I would be an excellent candidate for your position and hope you will allow me the opportunity to interview with you.

OBJECTIVE:

To obtain a new challenging position that will utilize my skills and support my goals to advance, while allowing me to use my customer service, research and resolution, leadership, and project management skills.

WORK HISTORY:

• T-Mobile (Legacy Sprint) (Sept. 2009 – August 2022)

-Reason for leaving: Position was eliminated after merger from Sprint to T-Mobile.

Sr. Project Manager, Technical

-Identity Access Management subject matter expert.

-Responsible to ensure secure and authorized access to network for vendors based on vetted permissions.

-Minor training in cyber security risk management.

-Firewall submissions and troubleshooting for vendors.

-Manage access requests in support of vendors for logical and physical access.

-Project management of software updates, network upgrades and decommissions, and new vendor security vetting.

-Facilitated conference calls with multiple organizations, managed the project plans, documentation, and timelines.

-Performed audits of physical and logical access, including that for SOX compliance and government regulations.

-Develop process improvements and document methods and procedures.

-Served as Director’s delegate for software and physical access requests.

• Sprint, International Billing (Feb. 2006 – Sept. 2009)

Billing Representative III

- Served as subject matter expert in assisting team with escalated customer concerns, process training, and billing questions. Mentored new hires.

- Performed production of refaced International Wire-line customers’ invoices created manually each month and sent to an offshore account for recording and distribution in customer’s requested currency.

- Provided financial audit support and assistance for customer account reconciliations.

- Created process documents for manual invoicing, addressing billing referrals, and invoice verification.

• Sprint, Slamming Action Center (Oct. 2004 – Feb. 2006)

Order Management Associate II

- Handled diverse hotline calls from customers claiming that their service was switched without their authorization. Researched to obtain the verification on account installation and explained the research found to the customer.

- Acted as a subject matter expert assisting other employees with escalated calls, issues, and questions. Mentored new hires.

- Resolved billing/credit adjustments requested from local phone carrier.

• Allied Staffing/Sprint Complete Sense Provisioning (Mar. 2004 – Oct. 2004)

Order Management Associate/Contractor

- Answered inbound calls and performed troubleshooting for customers of with Sprint landline local and long distance.

- Negotiated due dates and resolution for customers with the Phone carriers.

- Trained other contractor employees on call handling.

EDUCATION:

•Kansas State University, Bachelor’s Degree in Animal Science Production and Management

•Fort Scott Community College, Associates Degree

SYSTEM EXPERIENCE:

Proficient with using Microsoft Office 365 (Outlook, Excel, Word, Power Point).

Ability to type approximately 55 wpm.

Ability to conduct conference calls via Skype, WebEx, Zoom, and Slack.

QuickBooks Online Experience.

OTHER SKILLS:

•Skills include fast learning, good problem solving and analytical skills, hardworking, and self-motivated individual. Also, a good team player with the personal drive to lead.

•Excellent written and oral communication skills.

•Consistently volunteer as county Recreation Center coach for soccer, softball, volleyball, basketball, and 4-H Leader.

JENNY HUGHES

25745 NW Mitchell Rd

Garnett, KS 66032

*********@*****.***

Cell: 913-***-****

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