Data Entry Customer Service

Tabitha. L. Gamble 904-***-****

**** ***** ** *** ****

Fairbanks, AK 99709

**********@*****.***

**** ******* ** *******

Loganville, GA 30052

Summary:

10+ years of Customer Service experience, Customer focus, Data entry skills, Great Listener, Excellent phone skills, Verbal communicator, Strong relationship builder, People skills, Interpersonal savvy, Problem solving, Multi-task functional, Takes Initiative

Performs well under pressure

Communicates information about policies, procedures, and requirements to the general public and co-workers in person, in writing, and over the phone.

Work well in team settings

Ensure that customers receive service in an accurate and timely manner.

Proficient at entering and retrieving information from a variety of sources including verbal, written, and electronic databases.

Proficient at analyzing, evaluating and interpreting information

Microsoft Office (Word, Excel, PowerPoint and Access), Argo, Lotus Notes and Pegasus Solutions.

Patient Education

Medical Assisting

Health Care

Scheduling Appointments

Healthcare Management

Scheduling

Training and Development

Professional Experience:

ALCHEMY Orthotics and Prosthetics,

Fairbanks,AK

2020

Administrative Office Manager

Provide patient education

Answer phone/faxes/emails

Patient scheduling

Form relationships with practice affiliates

Train and devolpment of staff

Enforce day to day operations

McKinley Orthopedic & Sports Medicine,

Fairbanks, AK

2019

Insurance Authorization Specialist

Obtain Authorization for Service(office visit,surgery,injections)

Daily correspondence with major Ins(VA,Medicaid,Commercial)

Tracked Gov't referrals and Appointments

Medical Receptionist duties(answering phone,processing of EMR request,check-in/out patients,process co-pay/co-ins)

Attach import files to appropriate Medical Records

Process patient payments; Print Financial Logs

Run End of Day/ Next Day Reports

Close Facility

Quest Diagnostics, Fairbanks, AK

2019

Patient Services Representative

Greet and check-in patients

Information verification and Data Entry

Collection of payment

Answering the phone

Filing orders

Collecting blood, urine, and other samples

Preparing specimens for transport

Logistics

Operations of medical equipment

Accurate cleaning of facility surfaces and equipment

Obtain, process, and manifest all lab specimens

Order, distribute and handle up keep of all supplies and devices

Maintain inventory of Laboratory

Fairbanks Memorial Hospital, Fairbanks, AK

2018

Phlebotomy/ Laboratory

Patient Verification

Patient Venipuncture

Test Ordering

Specimen Labeling

Specimen Logging,Centrifuge operation

Specimen aliquot for Send Outs

Pediatric Venipuncture/ heel sticks

Fresenius Kidney Care, Fairbanks, AK

2018

Certified Clinical Hemodialysis Technicians (CCHT)

DaVita Dialysis Center, Decatur, GA 2016-2018

Certified Clinical Hemodialysis Technician (CCHT)

Fresenius Medical Center, Stone Mountain, GA 2016

Certified Clinical Hemodialysis Technician (CCHT)

• Evaluate vascular access for patency and report any unusual findings to nurse supervisor.

• Obtain necessary pre and post treatment vital signs and weight. Report unusual findings to nurse supervisor.

• Perform vascular access evaluation pre-treatment and report unusual findings to nurse supervisor.

• Perform vascular access cannulation and report any difficulties.

• Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD).

• Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed.

Savii Motor Sports, Marietta, GA {saviimotorsports.com} 2012- 2015

Customer Service Manager

Develop customer service procedures, policies, and standards

Courteously communicate with customers via phone, email, letter, and face to face

Invest, handle and solve customers complaints

Process accounts payable/receivable

Provides help and advice where needed

Keep accurate records

Write reports analysing the customer service provided

Issue refunds/ compensation to customers

Randstad Staffing/Spherion Staffing, Atlanta, GA {randstadusa.com} 2010-2012

Crawford & Company/ Customer Service Rep {crawfordandcompany.com}

Determines requirements by working with customers.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests

Shorenstein Realty Services, L.P. /Tenant Coordinator {shorenstein.com}

Organizes and manages current tenant and vendor files

Process accounts payable

Work with tenants to verify that company certificates of insurance were in compliance

Verifies vendor certification of insurance

Operates switchboard/ call forward phone

ACS/ Call Center

Representative for the Louisiana Disaster Food Stamp Program

Work with hurricane Gustav and Ike victims, assisting them in completing the necessary paperwork in order to receive emergency food stamps

Determines requirements by working with customers

Answers inquiries by clarifying desired information; researching, locating, and providing information

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions

Washington Mutual Bank, Decatur, GA {chase.com} 2007-2008

Customer Service Rep./Sales Associate/Teller ll

Performed statistical account research to minimize bank errors

Sold products that would improve our customers retail banking experience

Processed customers bank transactions with accuracy and speed

Weekly and monthly referral/sales quotas were met

Certifications: BLS exp. 12/2020

PCT [AMCA]

Phlebotomy Technician exp. 10/2020

CCHT [NNCC]

Certified Clinical Hemodialysis Technician exp. 10/2018

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