Service Representative Customer

Kiara Greene

Memphis, TN, ***** +1-662-***-****

*************@*****.***

Personable and dedicated customer service representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

EXPERIENCE

Customer service representative Aug 2019 - Jul 2021

InfoCision, Bath township, OH

●Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service

●Remained calm and professional in a stressful circumstance and effectively diffused tense situations

●Demonstrated excellent communication skills in a resolving product and customer complaints

●De-escalated problematic customer concerns, maintaining calm and friendly demeanor

●Provided outstanding service to a new and long standing customers by attending closely to to concerns and developing solutions

EDUCATION

Dental Assistant Program Jan 2020

Memphis, TN

High school Diploma May 2018

Greenville, MS

SKILLS

Report generation, Report creation, Credit and debit card processing, Clerical support, Sales expertise, Microsoft office expert, Conflict mediation, Data evaluation, Inbound and outbound calling, Call center operations, Problem solving abilities

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