Foreclosure Specialist Bankruptcy

ANGELA R. BASS

Orange Park, Florida, ***** 904-***-**** **********@*****.***

Professional Summary

Fast learning, detail oriented financial operations specialist with vast experience in various departments such as foreclosure, bankruptcy, mortgage closing and operations control. Demonstrates the ability to proficiently collaborate with a team or work autonomously with little to no supervision based on the needs of the department. Consistently exceeds quality expectation and workload quantities. Skills

• Exceptional in management of customer service demands and multitasking in high stress environments

• Assertive with problem solving and decision making

• Working experience with numerous electronic platforms such as Excel, Word, Outlook and Access

• Adept in MSP, Fidelity Desktop and Systems, AS400, Black Knight Financial, VisaCadet, Pacer, and Sharepoints

• Accurate 10 key by touch and competently types more than 60 words per minute Professional Experience

Closing Specialist II

JP Morgan Chase, Jacksonville, Florida, 03/2021 to present

• Reviews all documents necessary to move forward with scheduled loan closures including, but not limited to Title Commitment (Sch A), Appraisal, Tax Certificate, Purchase Contract

• Analyzes and notates documentation that is still outstanding to proceed with closure

• Collaborates with closing attorney and staff to cure all pre and post signing related issues or concerns including requesting and uploading critical documents required for closure

• Completes state specific requirements as authorized signer

• Manages multiple loans and associated items in queue for refinance and purchase through multitasking

• Communicates with various members of the team clearly and regularly to facilitate timely transactions and closures

Operations Control Analyst

Bank of America, Jacksonville, Florida 01/2018 to 03/2021

• Responsible for routine to complex research and investigations in diversified operations to support compliance operations directed by internal bank policies and required adherence to regulatory and compliance requirements which can involve high dollar penalties and fines for non-compliance.

• Ensured quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.

• Identified issues, formulated action response and proactively recommended process improvements to minimize exposure/loss and mitigate risk, and resolve complex inquires

• Analyzed and interpreted information gathered from numerous databases and third party sources

ANGELA R. BASS

2

Bankruptcy Specialist

Bank of America, Jacksonville, Florida 09/2014 to 01/2018

• Monitored accounts throughout the bankruptcy process to ensure compliance with investor, insurer and federal guidelines, as well as adherence to local rules as needed through comprehensive understanding and extensive knowledge of instruction and guidelines

• Reviewed and validated the onboarding of mortgage loans in various systems from the purchase of previous servicers

• Provided critical information to credit reporting team for recently purchased on-boarded loans

• Performed internal quality analysis of the bankruptcy plan reviews, plan objectives and plan issues process monthly

• Excelled in high volume, deadline-driven, portfolio based work environment with little to no supervision

• Multi-tasked various assignments and responsibilities within multiple platforms including AS400

(iSeries), Black Knight Financial, Visa, Equator, NDC (National Data Center) Foreclosure Specialist

Bank of America, Jacksonville, Florida 01/2011 to 09/2014

• Managed assigned foreclosure portfolios and overseen attorneys’ performance ensuring compliance with state laws and investor guidelines

• Assessed mortgage loans in various systems to guarantee appropriate process was completed on loans prior to the loan progressing to foreclosure sale

• Corresponded with foreclosure counsel and various other organizations to provide necessary documents to promptly move forward with foreclosure proceedings

• Examined foreclosure loans and verified that foreclosure actions on individual accounts was completed in a timely manner while minimizing financial losses to the company

• Identified and resolved potential issues, problems or risks within the foreclosure process Professional and Personal References Available Upon Request

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