Data Entry Customer Service
Resume:
URSALA CASTILLEJA
CONTACT
***********@*****.***
*** * ***** **** *******, CA, 95380
EDUCATION
UNIVERSITY OF PHOENIX
Phoenix, AZ
Bachelor of Arts (B.A.) Business Management (May 2018)
HEALD COLLEGE
Heald College, CA
Completed coursework towards Associate in Arts (A.A.) Business Administration (May 2015)
LIVINGSTON HIGH SCHOOL
Livingston, CA
High School Diploma (1994)
ADDITIONAL SKILLS
Employee Relations Skills
Typing 51 WPM / 10 Key 7,000 KSPH
Exceptional Customer Service
Data Entry / Clerk Experience
QuickBooks Experience
Data Processing
Clerical / Administrative
MS Office Word / Excel / PowerPoint
Office Equipment Knowledge
Office Management Skills
EXPERIENCE
CUSTOMER SERVICE REP
Tom Michael Insurance, Turlock, CA / Jul 2017 - Present
• Answered phones, took messages, directed callers to staff
• Greet customers and clients, assisted with those needing questions
• Call clients to remind them about payments
• Take payment from clients, by phone or in person
• Call insurance company to add/ remove vehicle off their policy
CLERICAL/ CUSTOMER SERVICE (TEMPORARY) ALLIANCE WORKNET
Turlock Gospel Mission, Turlock, CA / Sep 2016 - Feb 2017
• Answered phones, took messages, directed callers to staff
• Greeted customers, assisted with those needing shelter
• Interacted with homeless customers, assisted with resources
CLERICAL (TEMPORARY) ALLIANCE WORKNET
Sandra L. Kruthoff CPA Office, Modesto, CA / Mar 2016 - Jul 2016
• Completed data entry duties and audited files
• Reviewed documents for correct hours and wages
• Worked well with team members in a fast-paced environment
CLERICAL SUPPORT (TEMPORARY) ALLIANCE WORKNET
Stanislaus County HSA Public Health, Modesto, CA / Jan 2016 - Mar 2016
• Answered phones, directed callers, and took messages
• Assisted customers, printed birth/death certificates and verified information
• Accepted payments, used Quickbooks to post payments
Contact this candidate