Active Directory Customer Support

Resume

K. Bharani.

Kamatchi Layout,

Near St. Peter’s Medical College, E-Mail: *****************@*****.***

Hosur - 635109 Contact No: 944-***-****/908*******

Objective:

To work in a professional organization, take up responsibility & try for collective growth and development, focusing on the achievement of organization’s goal as the priority.

TECHNICAL SKILLS:

Application : Active Directory console, MS Office O365 console, Manage Engine service desk plus ticketing tool.

Remote tools : Team viewer, windows remote desktop, Skype for Business, Microsoft teams, Control Viewer Tool, Any Desk, Zoho remote tool, Desktop central.

Operating systems: Win7, win 8.1, Win 10, Win 11.

WORK EXPERIENCE:

I Have 5 year’s hands on experience in Active directory, MS office O365 and Service desk ticketing tool.

1.GAVS Technologies Private Limited

Designation : IT Executive

Duration : 26th Sep 2016 - 15th May 2020

ROLES & RESPONSIBILITIES:

Installation and Configuring Various Operating Systems and Application software installation.

Mail ID Creation and Users & Groups, User Profile, Security Planning In Active Directory & Office365.

In Active Directory console, User and computer management, password reset, security group and share folder creation and access management, wall paper update through group policy.

Active directory installation and configuration in windows server 2012 R2, windows server 2008.

Creating and Managing User and computer OU in Active Directory.

In Microsoft Office365, user account creation, password reset, Distribution group creation and providing access to the user, Blocking and whitelisting the IP’s and mail id’s, shared mailbox, check & released the valid mails from quarantine .

In O365, SharePoint site creation and providing the site access as per project requirement.

Configuration of outlook, Microsoft teams, one drive.

Outlook configurations and mail backup restoration.

Rights and permission for SVN, SharePoint.

Performed upgrades, Installation of software and drivers and essential desktop troubleshooting.

Monitoring the live bandwidth usage.

Cisco Call manager IP Phone configuration

Maintains network performance by performing network monitoring, analysis, Prtg, Net flow Analyzer; Troubleshooting network problems; escalating problems to vendor.

Basic VLAN Administration.

Training L0 support by conducting internal training programs; providing

references through solution portal.

Training Manage Engine ticketing tool – Analyze all the pending tickets daily basis.

Prepares Weekly, Monthly reports along with SLA analysis.

Working with various vendors like Internet ISP, Dell, HP, Microsoft and raising calls with them for various hardware and other issues.

.

2.TVS Electronics Limited : Current organization

Designation : IT Call Co-coordinator

Duration : 05th Apr 2021 - Till Date

Notice Period: 2 Months

End Client : TVS Motor

Project Name: Customer Support Services

Technology/Tools Used: Manage engine service desk plus ticketing tool, O365 console, Active directory, Windows os 10, 11.

Remote tools: Desktop central, TeamViewer, Microsoft teams, Zoho, Windows remote tool, Any desk.

Educational Qualification:

Examination

Discipline/ Specialization

School/ College

Board/ University

Year of Passing

% of Marks

M.Tech (IT).

Information Technology

Sathyabama University,

Chennai

Sathyabama University,

Chennai

2010 -2012

8.07%

(DISTINCTION)

B.Tech (IT).

Information Technology

SKP Engg College,

Tiruvannamalai.

Anna University,

Chennai.

2006

76%

(DISTINCTION)

HSC

Maths, Physics and Chemistry

Bharathidasanar Matriculation Hr. Sec. School, Arakkonam

State Board

2002

88.33%

S. S. L. C.

S. S. L. C

Bharathidasanar Matriculation Hr. Sec. School, Arakkonam.

Matriculation

2000

83%

Personal Profile:

Date of Birth : 12-10-1984

Husband Name : Karthikeyan. S

Sex : Female

Marital Status : Married

Nationality : Indian

Hobby : Listening to music, Browsing Internet.

Personal Trait : Committed to target, Hardworking, self-belief.

Languages Known : Tamil, English (Read, Write, Speak)

Permanent Address : Kamatchi Layout,

Near St. Peter's Medical College,

Bathallapalli

Hosur - 635109

Declaration:

I hereby declare that the details furnished above are true to the best of my knowledge.

Date: (V. Bharani)

Place: Hosur

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