Data Entry Customer Service

DeAnna D. Martinez ***********@*****.***

Arvada, CO 80002

Cell 720-***-****

CAREER OBJECTIVE

Obtain a position utilizing my dispatch, management, recruiting, customer service, computer, and clerical skills with the ability to advance within your company.

SUMMARY OF QUALIFICATIONS

• 25+ Years professional experience in customer service, relations, and interaction.

• Highly knowledgeable in computer operations and applications

• Ability to work groups & individuals using teamwork and collaboration to communicate effectively.

• Leadership, multitasking, fast learner, responsible, dependable, and dedicated.

EXPERIENCE

2022-2022 Apollo Mechanical

Colorado Service Coordinator Duties Include: Scheduling/Dispatching Approx 5 techs on pm’s, service calls, projects, & emergencies. Customer service, call entry. Process tech paperwork & timecards. Billing from work orders. And all filing.

2019-2022 Economy Air Conditioning & Heating

Service Coordinator Duties Include: Scheduling/Dispatching Approx 8 techs on pm’s, service calls, projects, & emergencies. Customer service, call entry. Process tech paperwork & timecards. Billing from work orders. And all filing.

2018-2019 Braconier Heating and Plumbing Englewood, CO

Dispatcher Duties Included: Scheduling/Dispatching Approx 10 HVAC techs on planned maintenance, projects, & emergencies. Customer service & record maintenance. Process tech paperwork/time cards data entry. And Billing from service orders.

2017-2018 Cast Transportation Henderson, CO

Recruiter, found CDL-A drivers, posted ads, file management, ran Tenth Street & ADP MVR, PSP, & Work Comp reports arranged flights, room, & lunches. Scheduled interviews, drive/drug test.

2014-2016 Partners in Trucking Denver, CO

Night Dispatcher Duties Included: Managed office graveyard shift 3-4 12 hour nights 24-hour company. Scheduling/dispatching 20+ drivers locally. Phones, data entry, 2way radio. Drivers average 8-18 loads per night. Customer service & data entry.

2009-2013 FSG: Facilities Solutions Group

Colorado Dispatcher Duties

EDUCATION

1999 Graduated CCD: Microsoft Office Specialist

2022 1st Aid/CPR/AED

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