Data Entry Customer Service

Caitlin A. Yeates

** ******* **, ******* ** *****

Phone: 662-***-****

Email: **********@*****.***

Career Focus

Seeking a part time opportunity to use my 8+ years of insurance billing and adjudication in a different healthcare setting.

Skills

Oral and Written Communication

Electronic Payment Funds

Customer Service

Third party billing/adjudication

Detail Oriented and Organization

Time Management

Dental Operating Systems

Dentrix

Advanced aptitude in: Microsoft Office Tools (Word, PowerPoint and Excel)

Telephone Etiquette

Team Oriented

Third Party/Medicare Chargebacks

Insurance Recoupments

Knowledge of Insurance Benefits, Maximums & Deductibles

Create New Patient Profiles

Updating fee schedules

Submitting monthly statements to patients

Posting insurance checks to patient accounts

Education

Collierville High School, 2004-2008 High school diploma

Southwest Tennessee Community College, 2008-2010

Work Experience

Elevate, PFS July 2022-present

TPL Claims representative

Maintain and update payers on denied claims

Review and research accident claims to investigate possible leads

Pursue first party payers for reimbursment of hospital claims

Coordinate benefits for accident claims for auto, home, or other liability insurance policies

Dental Arts of Corinth, PLLC August 2020-July 2022

Lead Insurance Coordinator/Patient Accounts

Assist Patients with Insurance benefits

Communicate with insurance companies regarding dental claims

Process and submit claims to insurance daily

Following up on denials and ensuring payment

Oversee patient accounts

Send monthly statements with outstanding balances

Walgreen’s Pharmacy- March 2014-August 2020

Senior Certified Pharmacy Technician

Interacted with customers to answer questions

Received and confirmed prescription orders

Entered prescription orders into the data entry

Preparing and filing prescriptions

Managed inventory

Organized and performed Pharmacist request

Managed and performed third party billing and adjudication

Managed Medicare chargebacks

Contacted physicians for refill request and for prior authorizations on medications

References available upon request

Contact this candidate