Service Representative Customer

JA

JESSICA ABBOTT

************.*******@*****.*** 909-***-**** Rancho Cucamonga, CA 91701

To secure a position with a well-established organization n with a stable environment to obtain a position that will enable the use of my strong organizational skills and ability to work well with people. Payment processing

Product recommendations

Security monitoring

Training and mentoring

Report generation

Conflict mediation

Technologically savvy

Route management

Call Center Operations

Adaptive team player

Fleet dispatching

Option One Plumbing Rancho

Cucamonga, CA

Disbatch / Customer Service

06/2018 - 06/2021

Option one plumbing Rancho Cucamonga 800-***-**** This position is a customer service representative position.

My duties are to answer phone calls and dispatch plumbers to the correct location.

I have to schedule appointments and reschedule when necessary. We mail invoices and do follow up calls.

Also market by making outbound calls to offer specials and promotions. Stayed up to date on store promotions, payment policies and security practices.

Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.

Omakase Sushi Rancho Cucamonga

01/2018 - 09/2019

My position at this restaurant was server and bartender. The restaurant is an establishment that only offers full menu. I would serve my sections by take orders, run food and appetizers. I was a bartender when also I would make the alcoholic beverages for the whole establishment.

LERETA Rancho Cucamonga, CA

OS Tax Disbursement

03/2018 - 04/2019

Lereta Tax and Flood Services Rancho Cucamonga 1-800-***-**** OS disbursement processor This position that I'm currently working is outsourcing disbursements for property taxes.

Basically the banks hire our company to pay the property tax agency out of the client's escrow accounts from the loans they have granted their clients.

Among other daily tasks our team would perform including delinquent taxes, exemptions, and much more.

Provided information and knowledgeable support for emailed and telephone requests.

Summary

Skills

Experience

Compiled, recorded and evaluated personal and financial data to verify completeness and accuracy using computer system to complete eligibility screening.

Sake 2 me sushi Rancho Cucamonga, CA

Bartender

04/2018 - 01/2019

Sake to me sushi Rancho Cucamonga 909-***-**** My position at this restaurant was server.

The restaurant is an all you can eat establishment or full menu. I would take orders, run food and also serve alcohol. Balanced daily registers and generated sales reports to support financial and administrative objectives.

Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.

Papas Artisional Rancho Cucamonga,

CA

Bartender /Server

09/2017 - 02/2018

Pappas Artisanal La Verne 909-***-**** My job description for this establishment was a server, therefore I was obligated to greet and seat, when necessary, also to take food and drink orders and serve them accordingly and as prompt as possible.

I was also my own cashier making sure the transaction was complete and make sure the customer was completely satisfied with the dining experience.

I also have to make sure the restaurant was clean and ready and set up for the next successful shift.

Educated guests on daily specials and appetizers, entrees, desserts and other menu items.

Operated POS terminals to input orders, split bills and calculate totals. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Simmons and Miller LLC Norco

Federal student loan advisor -Lead

07/2016 - 02/2018

My job was to assist lower income clients in qualifying in various income based payment plans.

Also advising clients how to take advantage in various services related to loans.

I would pull all federal loans in the U.S department of education database and assist in placing the client on the most beneficial programs. Royal Cut Restaurant Ontario Ca

Server / artender

08/2014 - 01/2017

My job description for this establishment was a server, therefore I was obligated to greet and seat, when necessary.

Also I would have to take food and drink orders and serve them accordingly and as prompt as possible.

I was also my own cashier making sure the transaction was complete and make sure the customer was completely satisfied with the dining experience.

I also have to make sure the restaurant was clean and ready and set up for the next successful shift.

I ended this position as a bartender.

Mojitos FayeĴeville, AR

Server /Bartender

03/2012 - 01/2013

My job description for this establishment was a server, therefore I was obligated to greet and seat, when necessary, also to take food and drink orders and serve them accordingly and as prompt as possible. I was also my own cashier making sure the transaction was complete and make sure the customer was completely satisfied with the dining experience.

I also have to make sure the restaurant was clean and ready and set up for the next successful shift.

Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Target Montclair, CA

Cashier/ Food Preparation

02/2009 - 01/2010

My job obligations at this establishment were to run the cashier department and keep my department clean, stocked, and up to code. Also, keeping inventory and making sure everything was not expired and able to sell to the public.

Silverado High School Victorville, CA

High School diploma

2008

REFERENCES Desarie Garcia 909-***-**** 15 years Elaina Erdman 909-***-**** 23 years Peter Villanueva (Previous supervisor) 909-***-**** 10 years Greg Kavinski (Previous Manager) 626-***-**** Education and Training

References

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