Receptionist / Customer service / Remote only

Marquesha Brown

Dental Receptionist

C O N T A C T S U M M A R Y

510-***-**** Reliable, energetic and resourceful dental receptionist with seven years of experience resolving patient complaints and promoting conflict resolutions. Skilled at building long lasting relationships with patients for a private dental practice with two doctors and two hygienists. Expertise in dental billing, scheduling, insurance verification, collections and customer service E X P E R I E N C E

Oakland Eco Dental - Oakland, Ca. 01/2014 - 09/ 2022 Dental Receptionist

Promoted within two years due to outstanding performance with patient interaction and team members.

● Interacted with approximately 40 patients daily, processing payments, scheduling appointments, resolving patient complaints, updating patient data, and verifying insurance.

● Greeted patients with a warm and friendly attitude.

● Collaborated with the team and implemented a text communication system for faster patient appointment confirmation.

● Promptly responded to patient enquiries in person, via phone, or email.

● Coordinated the repair of dental equipment and ordered office supplies.

● Created treatment plan estimates, thoroughly explained to each patient for a clear understanding regarding copays, insurance contribution and deductible

● Received and distributed all incoming mail to appropriate personnel. .

● Increased customer base by 50% during the year 2021 due to impeccable customer service.

● Balanced daily deposits including calculating all payments collected each day.

● Effectively managed over 50 incoming phone calls daily.

● Created

Oakland Green Dental - Oakland, Ca. 06/2010 - 12/2013 Registered Dental Assistant

Improved the patient experience in the dental chair within the first two years.

● Worked at the chairside, assisting the general dentist with all dental procedures.

● Maintained accurate records when ordering dental supplies and instruments.

● Welcomed patients with a warm and compassionate attitude.

● Developed a system to quickly assist the front desk team with patient requests, complaints, phone calls and emails.

● Sterilized dental instruments, took digital radiographs, and fabricated temporary crowns.

************@*****.***

Oakland, Ca.

Professional Skills

● Excellent communication

skills with a focus on

customer service and team

building.

● Outstanding organizational

and multitasking abilities.

● Mastery of insurance

verification, billing, accounts

receivable, and appointment

scheduling.

● Well versed working in both

Mac Practice and Open

Dental practice management

software.

E D U C A T I O N

Bryman College

Dental Assistant Certificate

CERTIFICATION

Registered Dental Assistant

01-2024

CPR Certified

11-2023

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