Customer Service Security Officer

WILLIAM S. CHRISTIAN

*** * **** ******, *** Angeles, CA 90003

323-***-**** Primary Contact

323-***-**** Secondary Contact

********@***.***

Enthusiastic employee with a proven track record to accomplish the task at hand. Additionally, a record of strong professional working relationships, a determination to provide excellent customer service, and a great finished work product are just a few of the qualities possessed. EXPERIENCE

JUL6 202019 – MARCH 2020

WHEELCHAIR AGENT, G2

Provided full time assistance to American Airlines customers by transporting passengers that need special assistance to and from their assigned gate or destination in a gentle, professional, courteous, friendly, and timely manner. Assisted these passengers up and down stairs of the aircraft and in/out of wheelchair; utilized iPAD or personal electronic devices to obtain passenger flight information; transported passengers to claim their personal belongings and baggage in an effective/timely manner; communicated instructions to ensure passengers connecting flights or final destination would be meet; retrieved and returned wheelchair from the designated location. (During the course of the shift, other duties to accommodate passengers were also handled).

OCTOBER 2011 – JUNE 2018

IN HOME SUPPORTIVE SERVICES (CAREGIVER), DEPARTMENT OF PUBLIC SOCIAL SERVICES Provided comprehensive full time personal services/assistance to elderly client. The duties included but were not limited to: scheduled Doctors’ appointments & therapy; coordinated ACCESS/taxi pick ups for appointments, etc.; prepared daily meals; cleaned the resident, daily; assisted client with preparing and submitting payments for monthly bills to ensure timely payment.

JANUARY 2000 – FEBRUARY 2000

CUSTODIAN, WEST LOS ANGELES COLLEGE, DOWNTOWN LOS ANGELES Provided a vast custodial service by performing heavy cleaning duties such as waxing floors, shampooing rugs, waxing floors, removing trash and washing walls, windows and glass. Overall responsibility was to maintain a clean environment for the employees, students, and visitors.

AUGUST 1993 – JANUARY 2000

SECURITY OFFICER, ANGELUS PLAZA SENIOR CITIZEN ACTIVITY CENTER, DOWNTOWN LOS ANGELES Collaborated with the assistant director of safety and security to ensure a safe and secure environment for approximately 200 tenants in the facility. Patrolled and monitored the PREMISES; MONITORED surveillance equipment; inspected the building, equipment, and access points; permitting entry; reported irregularities; completed reports by recording observations, information, occurrences, and surveillance activities. Overall contributed to the team effort by accomplishing related results as needed.

AUGUST 1990 – JUNE 1993

WAREHOUSE/LOGISTICS SPECIALIST UNITED STATES ARMY RESERVE, FORT LEWIS, WASHINGTON Reservists duties consisted of inventory, shipping, collecting, supporting other military units in the area and maintaining and handling equipment. Unit activated for duties related to Desert Shield/Desert Storm Campaign. Overall responsibility to keep the United States of America, Military Teams, and the Nation safe. 2

JANUARY 1988 – JANUARY 1989

CANNON CREWMAN UNITED STATES ARMY, FORT HOOD, TEXAS Vital role in helping the Army win during missions. Worked with some of the most technologically advanced weapons systems to support the infantry & tank units. Handled ammunition, operated weapons systems, and calculate targets. Overall responsibility to keep the United States of America military teams and the nation safe. JANUARY 1986 – JANUARY 1988

CANNON CREWMAN UNITED STATES ARMY, NURENBURG, GERMANY Vital role in helping the Army win during missions. Worked with some of the most technologically advanced weapons systems to support the infantry & tank units. Handled ammunition, operated weapons systems, and calculate targets. Overall responsibility to keep the United States of America military teams and the nation safe SEPTEMBER 1985 – JANUARY 1986

CANNON CREWMAN UNITED STATES ARMY, FORT SILL, OKLAHOMA Vital role in helping the Army win during missions. Worked with some of the most technologically advanced weapons systems to support the infantry & tank units. Handled ammunition, operated weapons systems, and calculate targets. Overall responsibility to keep the United States of America military teams and the nation safe. EDUCATION

2021

BUILDINGS & GROUNDS CERTIFICATE, Maxine Waters

Employment Preparation Center

1985

HIGH SCHOOL DIPLOMA, ALAIN LEROY LOCKE HIGH SCHOOL SKILLS

• Excellent Customer Service Skills

• Strong Written and Verbal Communications Skills

REFERENCES AVAILABLE UPON REQUEST

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