Service Representative Customer

F

Magdalena Ortiz

Professional Summary

● Service -focused Customer Service Representative

dedicated to maximizing satisfaction and retention with proactive attention to individual customer

needs,Smoothly handling questions and resolving

concerns with great problem solving abilities and

attention to detail.

EXPERIENCE

Burnett sta ng customer service representative

November 2021 - present

Issued refunds, merchandise exchanges, and price adjustments in compliance with company policy

● Provided expert service by communicating information to customers and following up in promises

● Addressed customer concerns and provided timely

resolutions

● Working with multiple programs and some light technical support as well

Full Beauty Brands Inc. Customer service representative April 2016 - 11-01-2021

● Issued refunds, merchandise exchanges, and price adjustments in compliance with company policy

● Provided expert service by communicating information to customers and following up in promises

● Addressed customer concerns and provided timely

resolutions

P.O. Box 2717

San Elizario tx 79849

bugsandspiders98@gmail

.com

Time warner cable/ Spectrum Customer service Associate January 2012 - February 2016

● Managed inbound and outbound calls to respond to inquiries and resolve concerns

● Provided expert service by communicating information to customers and following up in promises

● Issued refunds, merchandise exchanges, and price adjustments in compliance with company policy

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