Customer Care Project Officer

MAHESH DISSANAYAKE

No ***/A,

Palipana,

Poojapitiya,Kandy.

Tel Mobile 071*-******

Home 081*-******

*********@*****.***

*******@**********.**

Objective

To secure a challenging position of the fields of marketing and financial Management & to achieve the highest standard in all endeavors undertaken through relativity,innovation and team work. Profile

Dynamic result oriented team player, willing to change process to improve productivity, possess sound knowledge of industrial & commercial environment and willing to accept responsibilities, make impartial judgments and take up challenges.

Working experience

A. Ceylon Shipping lines Kandy & Orugodawatta Branch -2002-2003 As a multi duty clerk.

Key responsibilities are as follow:

Clearance of personal baggage.

Handling of container documents which are cleared from Orugodawatta terminal. B. Ceylon apparel Export (Pvt) Ltd., Industrial Estate,Dankotuwa.2004-2006 as a Merchandiser

Key responsibilities are as follows:

Handling of stores

Taking the full responsibilities of every readymade garment.

Discussing patiently with the buyerand the main buying office. C. MobitelAuthoriced dealer Company 2006-2008 -Customer Care Executive Key responsibilities are as follows

Conducting promotions close to new towers during the season, by the office employers.

Promoting Mobitel connection and packages by the company employ to sub dealers.

Handling customers directly from the office.

Has participated to all promotions organized by the Mobitel Head office.

Identifying and addressing cooperate customer requirements.

Canvassing new clients, Identifying areas for improvement and making suggestions to strengthen the competitive position.

Involvements in all kinds of marketing activities, which are held regionally and island wide.

D.The Finance Company PLc.Real Estate Division- Project Officer 2008-2011 Key responsibilities are follows

Assisting the project manager

Coordinating with contractor, Architecture and local authorities.

Keeping the project recording

Attending to sales of property

E. Presently I’m employed at the Finance Company PLc in the capacity of Sales and Recovery

Key responsibilities are follows

To achieve the given individual investment targets on monthly basis to enhance the branch/company‘s investment portfolio through high quality financial investments without exposing the assets to under risk.

To ensure that a quality lending portfolio (personal) is grown up by maintaining the NPL within the tolerance boundaries and also maintain depletion (Personal) by growing quality lending with the assistance of relevant superiors.

To ensure that relevant data related to credit facilities, you processed are entered in to the IT system duly.

To ensure that the required documents are obtained from the relevant parties and are completed and filled in respective credit files, which are processed by you.

To ensure that proper evaluations/ investigations are carried out in respect of the customers you introduced, before you processes the credit facilities and submit to relevant authorities for approval.

To propose new business avenues which are suitable to your area in liaising with relevant superiors in order to increase the market share of the company.

Effective follow up and monitoring of the recovery of advance s you processed by maintaining an excellent relationship with the customers.

To strictly adhere to the company’s standards & policies and procedures, regulatory compliance with the central bank etc. when executing the duties.

To attend legal issues, court asses with regard to to the investment matters in consultation with the assigned legal authorities/officers.

To participate effectively in companies /branches business promotionalactivities organized from time to time.

To ensure that the customer queries & complains are attended effectively while ensuring a high level of satisfaction at all times.

To ensure thatthe continues learning & education with regard to the relevant functional areas whilst attending to the nominated training &development opportunities by the management.

To attend any other assignments/duties entrusted to you by the management from time to time.

Academic

University Education

Master of Business Administration- Cardiff metropolitans University UK.

G.C. O/L 1996-St. Sylvester’s College, Kandy.

G.C.E. A/L 1999 St.Sylvesters College, Kandy.

Computer Literacy

Competent of Microsoft office packages

Personal Information

Marital Status : Married

Nationality : Sri Lankan

Date of Birth : 30

th

October 1980

Referees:

Mr. Namal Balalle

Judge Magistrate Court,

Colombo Port.

T.P. – 077*-******

Mr.Kosala Wimalasiri,

Assistant General Manager,

The Finance Co. Plc,

No.55, R.A.De Mel Mawatha,

Colombo- 04

T.P. 071*-******

I do here by certify that the above participates are true and correct to the best of my Knowledge and ability.

Date: Signature of Applicant.

Contact this candidate