Project Manager Program

JEFFREY ARNOLD, MBA

*** *** ******** *******, ******* 33458 561-***-****

**********@*****.*** www.linkedin.com/in/jarnold561

SUMMARY

A results-driven and exceptional technical project & operations manager with multifaceted experience in product design/launch, go-to-market platforms, data/statistical analysis, business process design, implementations, business requirements, forecasting, and budget planning. Proven aptitude in working collaboratively with cross-functional teams, communicating with key stakeholders, and directing all aspects of delivering complex technical programs and initiatives using knowledge and experience. A highly skilled at using deep strategic and tactical project management expertise to drive roadmap elaboration, project planning, decision-making, budget management, communication, coordination and tracking of activities to deliver key milestones. Outstanding leadership and collaboration skills, with ability to work independently and effectively with cross-functional teams in a distributed workforce.

●Global Cross-functional Project Team Leadership

●Portfolio Prioritization

●PMO Tool Development

●Influential Project Leader

●Manage Program Financials

●Resource Planning

●Methodology Development & Delivery

●Program Governance and Management

●Global Change Management

●Results Driven

●Business Process Reengineering & Improvement

●Stakeholder Management

EXPERIENCE

HashiCorp, Inc. (Remote) San Fransisco, CA

Sr. IT Program Manager, Sept 2021 - Present

Acting key leader and program representative, engaging with customer senior leaders on all aspects of program performance

Participate in the development of components & assets of the delivery framework

Managing multiple projects, understanding cross-impacts among them

Works proactively to ensure team interactions are effective, collaborate productively with and influence project team, peers, and all levels of management.

Provide leadership for project teams by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones

Manage all phases of project lifecycle from inception to delivery, and all aspects of project methodology within, including:

Develop and implement communication strategies, including authoring complex documents, presentations, dashboards, and websites. Develop and host engaging meetings and complex program workshops

Create project plans & track to them; ensure/monitor vendor is tracking to theirs where applicable

Provide accurate status & financial reporting

Issue/risk/mitigation management & strategies

Budget tracking & reporting including capitalization

Lead steering committee meetings

Escalate & help resolve project team issues

Assist with tracking of SOX and other project compliance needs

Review & track vendor timesheet bookings & invoicing through AP processes

Provide coaching and support for project team members who are new to delivering large scale projects & initiatives

Partner with executives to help guide, inform & deliver strategic initiatives and projects

Drive projects through the delivery life cycle with little supervision, while providing transparency & checkpoints with manager

Understand the larger, end-to-end business process(es) that solutions fit into

Handle change, ambiguity, decision making and deadlines in a structured fashion

White Cap (f/k/a - HD Supply, Inc.), (Remote) Atlanta, GA

IT Program Manager, 2020-September 2021

●Lead and plan for Business-driven technical projects and teams across multiple business units, supporting the Sales (& eCommerce) and Operations organizations.

●Manages medium & large-scale programs from planning to completion by facilitating meetings with project stakeholders. Develops, analyzes, and manages project plans, schedules, and resource forecasts. Manages project financials and provides input and justification for costs and budget impact. Monitors overall program performance against project plans and makes adjustments as needed. Identifies and resolves issues. Assists in the request for information and vendor request for proposal processes as directed.

●Manages the work of program teams (Project Managers) by assembling team resources to ensure the alignment of team member skills and strengths with project demands. Communicates a clear vision of project goals and objectives to the team. Coordinates team activities to ensure project milestones are achieved. Provides performance feedback to team members as needed.

●Manages, controls, and mitigates risks across interdependent projects by analyzing and identifying trigger events. Establishes contingency plans, anticipates and manages dependencies affected by ongoing changes across projects, and recommends ways to mitigate future risks. Influences leadership to take action on these recommendations.

●Ensures the alignment, buy-in, and support of diverse project stakeholders by building and maintaining relationships with internal customers, third party vendors, and business leadership. Works closely with program sponsors and/or reviews boards to help determine program goals. Influences the prioritization of deliverables and facilitates discussions necessary for program delivery.

●Adheres to enterprise program management practices by participating in formal and informal training sessions. Tracks and reports key metrics as appropriate. Gathers, maintains, and communicate lessons learned and feedback to project teams, leadership, and the larger project management & IT community.

TBC CORPORATION, (Remote) Palm Beach Gardens, Florida

Senior Program Manager, 2018-2020

●Lead and planned technical and business operations projects and teams across multiple business units - critical to the organization.

●Defined, tracked, and managed all business and technical project requirements.

oAchieved $500,000 in annual benefits in initial release year, with estimated benefits of $2,000,000 to $3,000,000 in following year.

oDecreased division costs by 30% in one year by redesigning and implementing new project strategy processes, negotiating new vendor contracts, and defining new quality assurance standards departmentally.

●Built budget and developed financial strategies aligned with IT and operational goals.

●Oversaw business forecasting and financial analysis activities and hired and trained supporting team members.

●Implemented pipeline process supporting automotive maintenance franchisees (Midas and Big O Tire Brands) with secondary finance credit (with EasyPay) program nationally.

●Served as franchise division program manager and business owner (digital transformation) for national deployment of SaaS bases programs (Salesforce, Slack, Skype) to all sales and field services supporting Midas and Big O brands.

●Trained and led a cross-functional team to work across business, operational, financial, and technical operations.

●Engaged actively drove vendors to develop project plans, roadmaps, and schedules for deployment.

●Employed Agile and Waterfall methodologies to define processes and tools for projects.

●Managed and drove IT and vendor contracts.

OTIS ELEVATOR (United Technologies), (Hybrid) Palm Beach Gardens, Florida

Associate Director, North America PMO, 2016-2018

●Directed development and startup of first program management office (PMO).

●Served as program director for all business-driven technology projects (MS Dynamics).

●Defined and directed business and technical project requirements.

●Introduced PMI-based project processes which saved the organization $800,000 in annual benefits, due to increased project tracking of financials, timelines, risks and issues.

●Decreased project costs by 40% in one year by redesigning project strategy, renegotiating vendor contracts, and defining new quality assurance standards.

●Implemented pipeline process supporting project governance, prioritization, and resource planning and achieved $500,000 in annual benefits.

●Facilitated strategic planning for optimized project delivery. Ensured operational, budget, and financial strategies aligned with IT and operational goals.

●Created and implemented pipeline PMO and project delivery processes:

●Oversaw business forecasting and financial analysis activities and hired and trained team members.

●Built North America regional PMO from ground up.

●Developed and implemented PM processes and procedures for office, including project metrics, budgeting, intake, resources, and risks.

●Designed stage gates, status reporting, and regular operational reviews.

●Served as North America business owner (digital transformation) for global deployment of MS Dynamics in sales and field services.

●Trained and led cross-functional teams to work across business, financial, and technical operations.

●Engaged actively with vendors to develop project plans, roadmaps, and schedules.

●Employed Agile and Waterfall methodologies to define processes and tools for projects.

JOHNSON CONTROLS (formerly Tyco Integrated Security; formerly ADT), Boca Raton, Florida

IT Program Manager, 2015-2016

●Oversaw cloud-based software as a service (SaaS) programs for IT and corporate personnel.

●Led complex Cloud-based (SaaS) IT/corporate program(s) critical to the organization.

●Managed all phases of the project lifecycle, using the SDLC methodology.

●Defined and managed Quality Assurance processes.

●Managed program/project risks and issues.

●Drove and managed change management tasks.

●Defined, tracked and managed stakeholder expectations, collaborate on end user impact, such as, training, operations, and support for MASterMind, ServicePower and ServiceMax, and drive transition.

●Researched, designed, planned, and provided all aspects of change management for conversion from Microsoft environment to Google Apps and Salesforce.com platform for all contracted end users.

●Directed all phases of program scope including technical track activities (requirements gathering, business continuity, testing, and support); planning and execution of end-user deployment strategy and all change management activities, including communications, training, executive steering committee, and marketing campaign.

●Guided teams across broad technical, financial, and business disciplines.

●Focused teams on business objectives and tracked progress to ensure project milestones completed on time, on budget, and with desired results.

●Mitigated risk factors through careful analysis of financial and statistical data.

●Anticipated and managed change effectively in rapidly evolving global business environments.

●Defined processes and tools best suited to each project.

●Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules, and work breakdown structures.

●Organized vendor partners in execution and technical build, deployment, and support phases of project, leveraging expertise and experience as required.

ADT/TYCO SECURITY SERVICES, Boca Raton, Florida

Senior Project Manager, 2014-2015

●Directed product and go-to-market programs end to end with team of IT technicians, product managers, and business transformation leaders.

●Guided complex operational excellence/product and go-to-market project and programs with team of IT, product management, innovation, and business transformation leaders and professionals throughout entire project lifecycle including and not limited to idea management, scope, schedule, resources, quality, cost, risks, issues and change management, and in-market product watch-points.

●Spearheaded projects for new products, end-of-life/product change, and process improvement.

●Engaged diverse set of third party and cross-functional stakeholders to deliver OEM, corporate development partnership, and software/hardware products to market, by managing projects from idea generation through to product launch.

●Led all phases of new product rollout for all security-related product/innovation projects, with projects including working with vendors on product manufacturing, engineering testing, field testing, and product launch requirements.

●Oversaw all phases of project scope, including technical/product track activities (requirements gathering, business continuity, testing, and support), planning, and execution of all change management activities, including communications, training, and marketing campaign.

●Directed vendor partners in execution and support phases, leveraging expertise and experience.

●Generated program reporting and communications, including periodic (weekly, monthly, quarterly, annual) program reports, governance reports, and executive reports (executive and steering committees).

●Performed as internal consultant, advocate, mentor, and change agent.

●Created and maintained effective business relationships to ensure new concepts and methodologies positively embraced and executed by key stakeholders.

●Developed and executed project strategy while creating and maintaining project artifacts to ensure on-time, cost-effective delivery of projects.

●Responded appropriately to work progress and issues to keep projects on schedule.

●Demonstrated and applied extensive knowledge and expertise in project management, methodologies, and tools.

APPIRIO, INC., Remote, Florida

Consulting Project Manager, 2013-2014

●Guided complex global IT/corporate program(s) with team of IT and business professionals throughout project lifecycle, including scope, schedule, resources, quality, cost, risks, issues, and change management.

●Chaired workplace services programs including collaboration, end user computing, email/archiving, and field engineering, and cloud-based oriented programs.

●Oversaw all phases of global transition to Google Apps (Cloud-based applications).

●Researched, designed, planned, and provided all aspects of change management for conversion from Microsoft environment to Google Apps platform for all world-wide end users (~ 40,000).

●Directed all phases of program scope including technical track activities (requirements gathering, business continuity, testing and support), planning and execution of all change management activities, including communications, training, executive steering committee, and marketing campaign.

●Strengthened vendor partners in execution and support phases, leveraging expertise and experience.

●Established project teams, defined roles and responsibilities, developed and updated project plans and integrated plans with integrated Oracle financials release management plans.

●Administered project reporting, managing scope, risk, and resources, and ensured project goals and objectives met within agreed upon timeframes.

●Spearheaded large integrated projects and demonstrated leadership, influence, negotiation, and change management skills.

●Led project timelines and budget, responsible for application/system planning, including scopes, timelines, dependencies, and deliverables.

●Assigned work to resources and responsible for allocation and movement of resources from project to project and worked with team in follow-up of execution of project.

OFFICE DEPOT, Boca Raton, Florida

Lead Project Manager, 2008-2013

●Ran complex global IT/corporate program(s) with a team of IT and business professionals throughout the project lifecycle, including scope, schedule, resources, quality, cost, risks, issues, and change management.

●Developed workplace services programs, including collaboration, end user computing, email/archiving, field engineering, and cloud-based oriented programs.

●Chaired all phases of global transition to Google Apps (Cloud-based Applications).

●Researched, designed, planned, and provided all aspects of change management for conversion from Microsoft environment to Google Apps platform for all world-wide end users (~ 40,000).

●Directed all phases of program scope including technical track activities (requirements gathering, business continuity, testing, and support), planning and execution of all change management activities, including communications, training, executive steering committee, and marketing campaign.

●Oversaw vendor partners in execution and support phases, leveraging expertise and experience.

●Established project teams, defining roles and responsibilities, developing and updating project plans, and integrating plans with integrated Oracle Financials release management plans.

oDirected communications with project teams and executive management.

●Led project reporting, managing scope, risk, and resources and ensured project goals and objectives met within agreed upon timeframes.

●Spearheaded large integrated projects and demonstrated leadership, influence, negotiation, and change management skills.

●Served as project lead for release management of Oracle ERP implementations/upgrades/enhancements to eBusiness Suite (Oracle Financials).

●Interfaced with both internal and external project team members and management teams to ensure clear and concise project deliverables and receivables.

ADDITIONAL EXPERIENCE

CAMPUS MANAGEMENT CORP., Boca Raton, Florida, Implementation Project Manager, 2006-2008. Performed assigned project tasks with minimal supervision. Established positive, professional relationships with client staff, inclusive of professional demeanor, conduct, and appearance. Defined project scope and deliverables. Created baseline project plans and budgets. Customized project strategies, organization, and governance based on implementation methodology. Executed project communication strategy, including regular project and executive status reporting. Led project activities according to approved scope, schedule, and budget. Defined project team roles and responsibilities. Negotiated with customers to set and manage expectations.

MILITARY EXPERIENCE

UNITED STATES ARMY, NATO Headquarters, Heidelberg, Germany, International Military Police Supervisor. Provided personal protection security to the commanding General of NATO.

EDUCATION

UNIVERSITY OF MIAMI, Miami, Florida

M.B.A., Finance

UNIVERSITY OF MARYLAND, College Park, Maryland

B.S., Business Management

CERTIFICATIONS

Project Management Institute Project Management Professional (PMP), 2002 [Expired]

Achieve: Global Certified Trainer, 2001

AFFILIATIONS

PMI of South Florida

COMPUTER SKILLS

Microsoft Office Suite, Microsoft Dynamics, Microsoft Projects, Lotus Notes Oracle Discoverer, Visio, Google Apps, Salesforce, SaaS, Oracle ERP, ServiceNow, SmartSheets, PPM, Microsoft Vision

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