Support Agent Tech

Location:

Richmond, KY

Posted:

October 03, 2022

Contact this candidate

Resume:

Gregory Campbell

*** ******* **** **** **. ***** Cell Phone

859-***-**** Email ******************@******.***.***

Education:

Eastern Kentucky University, Richmond, KY

Bachelor of Science in Risk Management and Insurance, GPA 3.34

Computer Skills: Microsoft Outlook, Microsoft office suite.

Relevant Courses/Skills:

Principles of Risk and Insurance

Fundamentals of Property-Liability Insurance

Fundamentals of Life and Health Insurance

Risk Management

Employee Benefit Planning

Life Insurance and Estate Planning

School Clubs:

Gamma Iota Sigma 2012-2015

Alpha Lambda Delta 2011-2015

Experience:

HomeGoods- 4/26/19 — 7/12/2019 backroom associate helping to get store ready for grand opening.

Marketsource — October 2017 – December 2018 worked part time in Target retail store helping customers choose a cell phone and service plan that worked best for them. Activated and then tested the phone to ensure it was working properly before guest left the store.

HP – December 2006- May 2007 as Temporary agent and Fulltime May 2007 – April 30, 2011 Winchester KY,

Worked as advanced tech support agent for Sprint Cell phones and air-cards

Received incoming calls and used database to troubleshoot issues regarding Sprint network and services.

Also helped to “deep dive” accounts to resolve inconsistencies due to possible mistakes on caller having called in before for various issues.

References

Burke Christensen, JD, CLU

Director and Morgan Chair of Insurance

Risk Management and Insurance

521 Lancaster Ave. BTC 108

Richmond KY. 40475

859-***-****

*****.***********@***.***