Package Handler Customer Service

Veronica Leos

****************@*****.*** 972-***-****

SUMMARY

Dynamic, resourceful, and skilled Operations Manager with an excellent record of performance and a broad range of proven skills that include the ability to:

Function as a champion of change and utilize comprehensive data analysis skills to develop/implement process improvements and six sigma principles that optimize the use of human and capital resources.

Orchestrate the activities of a multidisciplined team and provide the leadership and mentoring skills that create consensus and encourage team members to perform at their best.

Use strong financial management and planning abilities to control budgets, develop operation plans, mange human resources, and meet customer service goals.

Manage multiple ongoing activities in a fast-paced and time-sensitive environment and consistently attain desired results.

CAREER ACCOMPLISHMENTS

TJ MAX, San Antonio, Texas 2/20 – Present

Warehouse Team Member – Maintain an excellent record of performance in meeting productivity goals for locating, sorting, and pricing items for placement in the company’s 150 retail stores

Use computerized data sheets to retrieve items to fill orders placed on line or for pickup by customers.

Assist other team members in locating items or correcting errors in data sheets.

FEDEX GROUND, San Antonio, Texas 1/20 – Present

Package Handler – Part-time position that involves unloading trucks for distribution and using a loading sheet to load trucks with small to large packages.

Consistently meet goals for productivity, accuracy, and safety in use of equipment.

WALMART DISTRIBUTION CENTER, Schertz, Texas 11/18 – 6/19

Area Manager – Supervised a team of 20 and managed activities in the Processing Area for the distribution center.

Conducted comprehensive investigations and data analysis to identify losses and damages and developed process improvements that minimize losses.

Ensured compliance with company policies and procedures, continuously monitored performance data, and prepared reports with recommendations for operational improvements.

Complete OSHA and Forklift training and conducted periodic team training.

XPO LOGISTICS, Charlotte, North Carolina 11/17 – 7/18

Freight Operations Supervisor – Established an excellent record of performance in managing day-to-day operations for the San Antonio, Texas center.

Supervised a team of 200 who handled loading/unloading, delivery, and customer service.

Directed dispatch operations and continuously reviewed performance to data to initiate modifications to routes to optimize use of resources and meet customer delivery times.

Conducted extensive analysis of billing and service data to resolve issues with billing, delivery times, or service.

Consistently exceeded performance goals and one the MVP Award in July 2018.

Veronica Leos Page 2

FEDEX GROUND, San Antonio, Corpus Christi, & Irving, Texas 9/02 – 12/16

Progressively advanced to positions of increased challenges and responsibilities in support of logistics and customer service that included:

Operations Manager – Oversaw day-to-day operations for the Inbound Belt. Reviewed data and developed/ utilized best practices for preload to ensure meeting company goals.

Designated as Vision Operations Manager and redesigned operations using Quality Driven Management (QDM) principles as well as Lean and Statistical concepts.

Created a sustainable process and monitored process for gaps that helped guide ZIVN to receive the Most Improve Preload C/D/E in the Loan Star District

Developed and improved program to guarantee accurate reporting for a major client.

QDM expert Candidate; used extensive knowledge of QDM principles.

Selected as Lone Star District Disputed Delivery QAT team member and ITQA Process Lead.

Senior Operation Administrator – Managed day-to-day operational administrative duties that included daily monthly and annual certifications for DOT files.

Ensured that Maintenance Files complied with local state and federal regulations.

Participated in the sourcing and qualifying of both company and independent contracted commercial drivers.

Analyzed data to identify areas of improvement for both on-time service reduction of loss and damage and areas of Safety Performance.

Functioned as Missing Package/Disputed Delivery QAT.

P&D Manager – Supervised 45 contractors and drivers for daily operations that averaged 9,000 delivery packages and 10,000 pick-up packages.

Analyzed daily dispatch and monitored results of performance and service indices.

Collaborated with support functions to plan staffing, dispatch, training, and goalsetting.

Conducted safety training and ensured currency of all driver certifications.

Served as liaison with contractors to resolve concerns with weekly financial settlements.

Implemented terminal improvement processes through weekly information meetings for drivers and contractors that enhanced personal integrity, boosted morale, and instilled a sense of responsibility for customer satisfaction.

Led P&D continuous improvement effort on SQI and DQI that resulted in the Austin terminal consistently leading the entire company in DQI for “D” sized buildings for FY09 and FY10.

Actively involved in preparation of Vision implementation for terminal in FY11.

Achievements:

District Most Valuable Peak Player, November 20017

First Round Pick for District Disputed Delivery Reduction Quality Assurance Team

Attained Priority Metrics for the first time in 4 years

Using VISION reduced misleads over 50% to be the Most Improved Preload, 2016

Increased efficiency and positive trending allowed IRVG to be a Beta test for New Gen AWAD

Missing package QAT IRVG/752 2016 – Best Missing Package for Size D&E, 2016

Terminal of the Year for large buildings in the Gulf Coast Region for FY09 process in ZIVN.

Gulf Coast Leadership Award, 2012

ADDITIONAL INFORMATION

Pursuing Data Analysis Certification from Texas A&M Kingsville. Projected Completion: August 2020

Candidate for a Bachelor of Business Administration degree from Texas A&M University-San Antonio. Projected Completion: May 2021.

Computer proficiency includes Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook), Oracle, PeopleSoft, TMS/YMS, and AS400.

Member of the American Quality Society.

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