Front Desk Customer Service

Christiana Ansong

*** ******* **. **********, *********** 06606

****************@*******.*** / *************@*****.***

(Cell) 929-***-****

OBJECTIVE: Seeking a challenging career in an environment where I may use my talents and communication skills to make a positive contribution to the organization.

Skills

*Administrative skills– Microsoft Word, Powerpoint, Microsoft Excel, Medical office procedures, Health Insurance claims processing, etc.

*Clinical skills- Assessing vital signs, assisting in physical examination, Biomedical Waste Disposal, Electrocardiography, Clinical Asepsis and CPR.

*Laboratory Skills–Phlebotomy (finger sticks and Venipunctures) smears procedures, urinalysis, and specimen collection.

* 10+ Excellent Customer Service Oriented

***Posses Food Handlers Certification***

Education:

Long Island Business Institute Queens, NY

Hospitality Management October 2016 - Present

Star Career Academy of New York New York,NY

Medical Assistant Certification 2010- 2011

H.S for Teaching and the Profession Bronx,NY

High School Diploma 2004 - 2008

Community Service- AIDS Walk & March Of Dimes

Royalhouse Chapel NY- Usher Ministry and World Movers & Shakers Treasurer

EXPERIENCE:

Wells Fargo Bank

Teller October 2017- July 2019

• Processing account transactions effectively

• Following proper procedures to minimize errors and reduce loss

• Sharing the benefit our customers may receive when meeting with a banker, when appropriate.

• Balance cash drawer

• Opening and closing procedure

• Assist with operating store task such as: incoming/ outgoing cash shipment, end of the day vault balancing, monthly ATM servicing and balancing

Distrikt Hotel NYC

Food & Beverage Manager August 2015 - April 2016

Maintain budget and employee records (prepare payroll and monitor bookkeeping records)

Handling administration and paperwork

Handling guest complaints in restaurant

Train and coaches team how to exceed guest expectations

Check quality of deliveries of fresh food and baked good

Ordering food, supplies and inputting invoices and performed monthly inventory

Front Desk Supervisor February 2015 - August 2015

• Concierge : informed guest about the community, events, tours, booking car service

• Assisted guest with emphasis on service and guest satisfaction

• Handled all front desk processes including hotel reservations and valet

• Solving issues internally and externally

• Trained / Coaching new employees

• Back Office cash handling

Guest Service Agent March 2013 - February 2015

• Concierge : informed guest about the community, events, tours, booking car service

• Assisted guest with emphasis on service and guest satisfaction

• Handled all front desk processes including hotel reservations and valet

• Solving issues internally and externally

• Room Attendant: Bedding, Amenities, Refreshing rooms, and greeting guest warmly / helped them with any request or concerns Assisted guest with emphasis on service and guest satisfaction

Havana Central at the West End February 2013 – March 2013

• Check customers identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages

• Write patrons food / drink orders on order slips and enter orders into computer

for transmittal to kitchen staff

• Check with customers to ensure that they are enjoying their meals and take action to correct any issues.

• Collect payments from customers

Nussbaum and Wu Bakery January 2012- February 2013

• Cashier

• Food Display

• Taking customers orders/ Customer service

University Medical Associates July 2011- September 2011

• Electrocardiography (EKG)

• Laboratory Skills- Phlebotomy (finger sticks and Venipuncture) Smear Procedures

• Triage- Assessing Vital Signs, Assisting in physical examination

• Urinalysis, and Specimen Collection

Pescatore Seafood Company July 2011- August 2011

• Food display/Cashier

• Customer service

• Food quality control

Dishes Restaurant October 2009- July 2011

• Cashier/Kitchen

• Food display

• Taking orders/ Customer service

References Available Upon Request

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