Support Associate Editor

Mounika Nallagonda

**** ******* *****, ***#***, Ames IA 50014

515-***-**** ***********************@*****.***

Professional Summary:

●A post-graduate with 1 year of experience in customer service.

Education:

●Master of Science (Nutrition & Dietetics)- Acharya Nagarjuna University, India May 2017-December 2018

●Bachelor of Science (Nutrition &Food Science)- Osmania University, India June 2013-April 2016

●Higher Secondary School- Sri Chaitanya Junior College, Hyderabad, India June 2011- March 2013

Work Experience:

Premium Seller Support Associate, Amazon.com, Inc., Hyderabad May 2021-June 2022

●Provided prompt and efficient service to clients by using internal tools Paragon, CSI, TICO Time Machine, Browse Query Editor tool, FRGP, Blame-o, Catalog issue viewer, Catalog issue troubleshooter, escalating the issues by raising trouble ticket

●Guided clients with troubleshooting through the company site using services

●Maintained performance metric and first contact resolution

Clinical Dietician, SLG Hospitals, Hyderabad May 2019-April 2020

●Planned diet charts to the patients with nutrition disease, RT feeds for ICU Patients.

●Counselled patients and monitored food portioning and inspecting the hygiene practices followed by the kitchen staff.

Volunteer activities:

●Conducted nutrition awareness program on anemia during pregnancy and childbirth in women

●Conducted teaching classes for primary and high school students in writing and reading

●Volunteered in creating awareness on nutrition and marketing related products, SLG Hospital

●Volunteered operating all the Kitchen and Dining rooms for nutritious and well-cooked food for all the patients and staff SLG Hospital

●Counselled the patients with nutrition issues and healthy eating habits

●Planned and conducted the nutrition program for a healthy living

Skills:

●Proficiency in MS Office (MS Excel, MS Word, MS PowerPoint)

Contact this candidate