Silver Eagle Support Representative
Resume:
Qualifications:
Over ** years of management experience
Proficient in Microsoft word, excel, and power point.
Supervised employee performance and scheduling on a daily basis
Experienced in Customer Relations. Sales, Problem Solving, and Finance.
High mechanical aptitude, including certification in Aircraft Maintenance and Elite certified in fork lift maintenance and repair.
Over 10 years of experience in Customer Service, Product Support, and Warranty.
Work Experience:
Warranty/Customer Service Representative
Henderson Products, INC.
January, 2021 – July, 2021
● Work and entered warranty cases that is sent to the h service inbox.
● Answered phone calls from Dealers and end Customers.
● Work with Engineering to fix issues on manufacturing and other departments
to solve INC’S and Dealers product issues.
Product Support Representative DTAC I
John Deere Parts Distribution Center Milan, Illinois
May, 2016 – October, 2020
Work cases from Queue to assist dealers with part issues.
Answer phone calls from dealers with part issues.
Work with inspections & other departments to solve dealers part issues.
DTAC Customer Technical Support Representative III
Volt/John Deere Power Systems Waterloo, Iowa
February, 2014 – May, 2016
Work cases from Queue to assist technicians with engine issues.
Write new Solutions and edit existing Solutions.
Travel to dealer and customer locations to assist with customers and diagnose engine issues.
Service Writer
Silver Eagle Harley Davidson Waterloo, Iowa
December, 2012 – May, 2013
Scheduled & assigned repairs for Customers & Sales Department.
Opened & closed all repair orders including warranty repair orders.
Unloaded & uncrated Harley Davidson & Yamaha motorcycles and ATV’s.
Service Manager/ Product Support and Sales
Altorfer Lift Truck, Inc., Cedar Rapids, Iowa
July, 2008 – June, 2012
Traveled throughout a 17 county territory to sell services to new customers.
Managed product & company issues for the customers, including bill collecting Issues.
Assisted in unit sales and monitoring profit margins
Education
Bachelor Degree: System Networking Management
Kaplan University, Cedar Falls, IA
Associates Degree: Aviation Maintenance Technician
Hawkeye Community College, Waterloo, IA
High School Diploma: Washington High School
Washington, IA
Additional Prior Experience
I have 17 years of forklift, skid steers, tractor, tele handlers, & manlift mechanic on gas, electric, & diesel. I helped design, test, and install electrical & hydraulic systems for floater sprayer units. In my earlier years I have been Service Manager for 10 years at a couple of dealerships. I also was a General Manager for Matthiessen Automotive and owned my own Body Shop for 9 years when I was young.
Bruce Gonterman
706 Juniper Dr.
Independence, Iowa 50644
**.*********@*****.***
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