Service Representative Customer

Misty L. Zemanek

** ****** **** *******, ** ***** 908-***-****

************@*****.***

QUALIFICATIONS

Highly motivated, experienced in overseeing and managing programs. Dependable, courteous with superior communication and interpersonal skills. Very strong time management and organizational skills. Well versed in areas of technology.

PROFESSIONAL EXPERIENCE

Dr. Fuhrman.com 2012 – Present

Customer Service Representative, Flemington NJ

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Maintain customer accounts to include recurring orders, membership changes and billing/account information changes.

Provide technical support for Member Center access.

Support all company programs including, events, Dr. Fuhrman Medical Associates, Motivational Outreach Program and Nutritional Education Institute.

Work with IT Department on technical issues with the online purchasing system.

Implementation of new billing system Big Commerce Ecommerce Platform

COMPUTER EXPERIENCE

MS Office

Big Commerce Ecommerce Platform

Authorize Payment Processing System

HubSpot Marketing System

PayPal Processing

Ship Station

Smart Choice Communications

COMMUNICATION EXPERIENCE

Developed and maintained relationships with customers, wholesale accounts and vendors.

Responsible to multi-task in a distracting environment and work with Executive Management.

Displaying sound decision making and good judgment

EMPLOYMENT HISTORY:

Customer Service Representative Dr. Fuhrman.com, September 2012- Present

Substitute Teacher – Flemington Raritan School District, Sept 2010 - 2012

Marketing Specialist - Uniform Code Council Inc., July 1999 – July 2000

Human Resource Analyst – Peterson Worldwide LLC, July 1997-July 1999

Assistant to the Director of Admissions, Fairleigh Dickinson University, Aug.1993 - July 1997

EDUCATION:

Fairleigh Dickinson University, B.S. Degree 1993

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