Service Representative Customer

Michael Spencer

Miami, FL *****

954-***-**** – ************@*****.***

SUMMARY

Highly independent, enthusiastic, resourceful self-starter who is flexible and able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Delivering excellent customer service with practiced listening and with a great talent for getting up to speed quickly. Competent and with good interpersonal and communication skills who has excellent organizational and multitasking skills, with an understanding of sales, merchandising and marketing. SKILLS

● Self-Motivated ● Dedicated

● Enthusiastic ● Strong Work Ethic

● Flexible and Adaptable ● Fast Learner

● Teamwork and Collaboration ● Time Management

WORK HISTORY

Broward County Sheriff’s Office Ft Lauderdale, FL 2001-Present Deputy Sheriff (2017-Present)

Patrolled designated areas in vehicle and on foot to identify and address safety issues.

Investigate incidents and crimes, collect evidence and record statements.

Gathered information and evidence to assist in solving crimes.

Provide public safety assistance at community events to maintain safe area.

Interview criminal targeted areas to uncover facts of a case.

Maintain structure and security during court proceedings. Detention Deputy (2001-2017)

Wrote daily reports and maintained logs of inmates’ activities.

Attended to the feedings, housing and physical wellbeing of inmates.

Conducted physical searches of inmates and premises for contraband.

Regularly conducted security and sanitation checks.

Transported inmates within and outside facility, medical facilities and court appearances. State of Florida Department of Corrections Tallahassee, FL Correctional Officer (1999-2001)

Interacted with staff, offenders, visitors and the public.

Maintained safety and security of facility.

Supervised inmates during all activities.

Conducted pat downs and strip searches.

Routinely counted inmates

John Aiden Life Insurance Miami, FL 1998-1999

Customer Service Representative

Handled 100+ calls in a timely manner.

Identified customer needs while verifying account information.

Assisted customers in resolving service-related issues while looking for potential cross selling opportunities.

Alternative Community Education - ACE Miami, FL 1997-1998 Guidance Counselor

Reviewed and discussed new student academics.

Provided crisis intervention and response.

Identified and addressed concerns regarding incoming students.

Regularly met with enrolled students.

FIU Florida International University Miami, FL 1995-1997 Men’s Basketball Team Manager

Organized players equipment.

Ordered equipment.

Coordinated player logistics and games.

Coordinated travel schedules and hotel stays.

EDUCATION

Palm Beach Community College West Palm Beach, FL 2003

Criminal Justice Institute: Basic cross-over academy from Corrections to Law Enforcement. Miami Dade Community College Miami, FL 1999

School of Justice: Basic correctional officer training – 588 hours. FIU Florida International University Miami, FL 1996

Bachelor of Arts: Psychology.

St. Croix Central High School St. Croix, U.S. Virgin Islands 1992

High School Diploma.

ACTIVITIES

Community Activities

Big Brothers/Big Sisters Mentoring Program

Neighborhood Beautification Program

Hobbies

Traveling

Fishing

REFERENCES

Available upon request

Contact this candidate