Data Entry Customer Service

MARY JANE BROWN

********@*****.*** 301-***-**** Cumberland, MD 21502

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Report Generation

Credit Card Payment Processing

Report Creation

POS Systems and Ordering Platforms

Upbeat and Positive Personality

Creative Problem Solving

Customer Account Management

Multitasking and Prioritization

Data Entry and Maintenance

Understanding Customer Needs

Verbal and Written Communication

Order and Refund Processing

Transaction Processing

Issue and Complaint Resolution

Courteous Demeanor

Customer Service Representative Continuum - Frostburg, MD 08/2021 - 03/2022 De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Documented customer correspondence in CRM to track requests, problems and solutions. Audited customer account information to identify issues and develop solutions. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Consulted with customers to resolve service and billing issues. Answered inbound calls, chats and emails to facilitate customer service. Answered customer questions and addressed concerns resulting in reduction in customer complaints. Relayed customer feedback to cross-functional teams to improve products and services. Bartender Cumberland Moose Lodge - Wiley Ford, WV 03/2019 - 03/2021 Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Upsold customers from shelf to premium brands to help boost sales. Recommended food and drinks to patrons based on preference, pairings and special promotions. Planned and coordinated special events to boost customer numbers and profits. Kept track of bar tabs and transferred open tabs to dining area for wait staff. Maintained knowledge of bar and menu options to prepare drinks and make food recommendations. Collected and organized daily till totals and tips. Poured wine, beer and cocktails for patrons.

Talked easily with patrons to build rapport and earn repeat business. Correctional Officer Sergeant Western Correctional FAcility - Cumberland, MD 06/2006 - 09/2018 Summary

Skills

Experience

Supervised visitation and checked visitors for proper identification and contraband. Assigned daily tasks and responsibilities to employees and filled out daily work logs. Notified medical staff of inmates requiring medical attention and submitted proper incident reports. Coordinated shakedowns to locate and remove unauthorized items. Maintained order in building and on grounds of prison. Supervised and made cell assignments.

Created and updated legal documents and prisoner files with charges, criminal history and medical history. Directed administrative activities for recordkeeping, interactions with public, cash management, protocols and procedures.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Prioritized and organized tasks to efficiently accomplish service goals. Juggled multiple projects and tasks to ensure high quality and timely delivery. Demonstrated self-reliance by meeting and exceeding workflow needs. Turtle Creek High School Turtle Creek, PA 05/1971 High School Diploma

Education and Training

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