Front Desk Customer Service

Michelle Lenz

**** ********* *** ********,** ****1805.290.2457 ********.********@*****.***

• Professional, reliable, and goal-oriented self-starter • 10+ years of customer service experience • Quick learner, problem solver, and collaborative team member • Strong time management skills • Excellent written and verbal communication • Friendly, energetic, and eager to learn •

Work Experience

Calilove Winery

Wine Tender Sept 2020-Current

●Provide knowledge of each individual wine while maintaining excellent customer service.

●Maintain cleanliness to the winery prior, during, and post shift, to always provide a welcoming environment.

●Balance the books, inventory, fulfill shipping orders on a daily basis.

●Constant multitasking

Rosewood Miramar

Spa Front Desk, Jan 2020-March 2020

●Provide guests with information regarding local features (shopping, dining, nightlife, etc.), make travel arrangements (sightseeing, tours), and maintain a warm and welcoming environment

●Compute sales prices and total purchases, recommend merchandise based on customer requests and explain use, operation, and care; ticket, arrange, and display merchandise to exhibit sales and promotions

●Open and close cash registers, count money (separating charge slips, coupons, vouchers), balance drawers, and make deposits

●Perform office duties on an as-needed basis

STEVENS AND ASSOCIATES INSURANCE AGENCY, INC., SANTA BARBARA, CA

Executive Assistant, Oct 2017 – Oct 2019

●Support the president by balancing general secretarial/office duties including scheduling appointments, email and phone correspondence with internal and external parties, organizing and filing applications

●Manage the administrative assistants

●Assist the President and Vice President in managing the rest of the staff

●Lead team meetings and trainings daily

●Provide sales quotes and follow-up with new and ongoing clients

●Fluent in AgencyBloc and GBS, well-versed in Microsoft Office (Word, Excel, PowerPoint, Outlook)

●Licensed Health, Life, and Annuity agent in the state of California

OJAI VALLEY INN AND SPA, OJAI, CA

Spa Front Desk, Oct 2010 – Oct 2017

●Provide guests with information regarding local features (shopping, dining, nightlife, etc.), make travel arrangements (sightseeing, tours), and maintain a warm and welcoming environment

●Compute sales prices and total purchases, recommend merchandise based on customer requests and explain use, operation, and care; ticket, arrange, and display merchandise to exhibit sales and promotions

●Open and close cash registers, count money (separating charge slips, coupons, vouchers), balance drawers, and make deposits

●Perform office duties on an as-needed basis

Pool Server, June 2010 – Oct 2010

●Prepare dining room by cleaning tables and counters, rolling silverware, and stocking service areas

●Take and memorize orders, provide recommendations upon request, explain menu item ingredients, preparation, etc., check with customers to ensure satisfaction and correct any problems

●Assist host/hostess by answering phones, taking reservations and to-go orders, and greeting, seating, and thanking guests

●Perform routine cleaning duties and maintenance of the dining and preparation areas

Education

VILLANOVA PREPARATORY SCHOOL, OJAI, CA

2006-2010

Additional Skills

●Organization

●Conflict resolution

●Adaptability

●Time management

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