Customer Service Team Member

Renee Shadley

*************@*****.***

619-***-****

PROFESSIONAL SUMMARY

Objective: To be a great asset for any company large or small. To have the ability to work independently or as a team member

SKILLS

•Computer literate

•Office work/ Bill collecting skills / B2B calling/ selling/ telemarketing/ inbound/ outbound and cold calls/ Communication/Listening/ Thinking/ Problem Solving/ Able to handling time sensitive and tedious work in a timely manner

•Able to work as an individual or team member

•Flexible knowledge and Skills related and unrelated to different work experiences

•Banking- teller

•Healthcare, experience: CMA, Private Duty Nursing, •Phlebotomist, lab specimen, drug screening, chemistry blood/specimen

•Experience with various legal forms, several bankruptcy,

divorce, several income taxes (Jackson-Hewitt)

WORK HISTORY

East Ridge workforce Solutions

Title: Collection/ Customer Service, 1996-2005

•Qualifying loans for students by Collecting personal information from students and parents

•Filling out applications to help qualify for a college loans

•Inputting data in computer then submitting up to 200 applications per day

HFC, Household Finance Company

Title: Collector, 2000-2005

•Collecting payments and posting the amount paid to customer accounts

•Locating and monitoring overdue accounts with the use of computers and various automated systems

•Keeping up-to-date and correct records on

information about the financial status of customers and status of collection efforts

•Locating and informing customers of delinquent accounts by emails, telephone calling, incoming and outgoing calls also cold calls

•Advising customers on necessary actions and strategies for debt repayment

•Planning debt repayment or establishing repayment schedules, while considering customers' financial situations

•Conducting negotiations on credit extensions when necessary

•Answering questions that customers may have regarding debt payments and due dates.

Comps / CoStar (real estate)

Title: Research Associate, 1996-2001

•Putting together and arranging packets of information and analysis on commercial property and sending out to field manager in a timely manner

•Verifying commercial real estate data

•Comparing market analysis to estimate for a commercial property by using microfiche

•Making packets for three different counties in Seattle Washington : Snohomish Tacoma Kenmore

•Able to work under repetitive, tedious and timely situation in a timely manner

EDUCATION

Grossmont College El Cajon Ca

2004-2006

Associate degree (business)

Southern New Hampshire University

2022- present

Psychology/ Bachelor of Science

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