Service Representative Customer

Freeman, Kia

**** *.****** ***. ******, CO *****

Phone: 832-***-****

E-mail: **********@*****.***.***

Objectives

Proven professional with strong critical thinking and organizational abilities who is looking to improve efficiency and productivity in operations. Adaptable to every corporate environment, assisting in the shaping, shifting, and development of winning best-in-class results. Established proficiency in the significance and fundamental value of real customer care.

Experience

Assistant Kitchen Supervisor (June 2021 –February 2022)

REEF Technology (1727 Westheimer Rd Houston, TX 77098)

• Provide technical support to the Kitchen Manager.

• Responsible for the quality of the food, while ensuring seamless operations.

• Manage operations and personnel in the absence of the Kitchen Manager.

Collections Representative (January 2019 –May 2021)

Greenburg, Grant, and Richards (5858 Westheimer Rd Houston, TX 77057)

• Managed collections for businesses and residential customers.

• Executed the best possible collection strategy, and increased recoveries for all accounts in default.

• Maintained detailed files of all communications with customers, including credit history of the account.

Customer Service Representative (April 2018 –December 2018)

Toyota Financial Services (5959 Corporate Dr. Houston, TX 77036)

• Maintained a thorough understanding of all contracts, loan agreements, and gap insurance coverages.

• Handled service inquiries from customers.

• Helped with all elements of product offers and services.

Customer Service Representative (March 2016 –March 2018)

IQOR (600 Jefferson St Houston, TX 77002)

• Developed long-term client connections.

• Communicated with customers and followed their directions for a one-call resolution.

• Met departmental productivity and quality criteria.

Skills

• Leadership skills

• Ability to multi-task and prioritize

• Business acumen

• Positive demeanor

• Integrity

Education

Bachelor of Business (Present)

University of Houston-Downtown

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