Customer Service Support

Richard !Rich” D"Ortenzio

*************@*****.***, **********@**********.***

Professional that surpasses the company's performance goals for Customer Service, Marketing, Daily Operations, etc.

Hi, my name is Rich and I enrolled back into school fall of 2021 to continue my bachelors degree and looking to start a career in a technical or customer support role. EXPERIENCE

Pure Hockey Corporate Headquarters /Holliston, MA Sales Team Admin 07/2020-10/2021

-Team Sales administrator for Pure Hockey overseeing the sales team CRM and ERP systems.

-Daily tasks included verifying and confirming all purchase orders from vendors, email any purchase order discrepancies to vendors.

-Handle customer or vendor inquiries, shipment quotes and tracking via outlook.

-Track record for solving vendor or customer issues from first upfront payments to shipping

-Updating pricing on merchandise

-Work with purchasing manager on inventory availability from vendors for sales order/fulfillment needs.

-Complete transfers from stores in ERP system and update inventory.

-Coordinated daily tasks for warehouse employees through google sheets for fulfillment orders/meeting deadlines for organizations under company contract.

-Gave presentations and trained sales representatives on how to enter customer data and sales orders using new 2021 CRM and ERP platforms.

-Create and update SKU’s for company’s sales efficiency and inventory. Fedex Express /Framingham, MA Logistics/Supply Chain Associate 07/2019- 03/2020

-Courier full/part time office ship center assistant

-Developed strong time management, communication and customer service skills with high loyal business owners and customers.

-Assisted customers needs at the ship center, tracking updates, shipping quotes.

-Processed and finalized customer"s orders and signatures at priority-first businesses at the ship center. AmeraSport/Manufacturing Company /Supply Chain Holliston,MA 03/16-08/17

-Assistant operations manager planning the outflow/inflow of shipments through the wholesale company

-Processed customers orders and sent out invoices for the wholesale company

-Gained high warehouse management and inventory management knowledge

-Attended the company's trade shows and educated consumers about the company. Skills

● Technical Skills

● Strong communication skills

● Strong Customer service/Personnel skills

● Highly Detail-Oriented

● Microsoft Office, Excel, Outlook

● Ability to Multitask and work under pressure

● Problem Solving

● Staff Training and development

EDUCATION

Becker College- (BS) Business Administration

(Aug 2017- May 2018)

Southern Maine Community College-(AA) 2015-2016

Natick High School – Natick, MA Graduated: June 2015

● Member of Natick High Business Club– 4 years

-Member of Robotics Club/Mountaineering Club

References

Jon Stone/Head of Customer Service/Director of Marketing /Pure Hockey Corporate Office Holliston/ 978-***-****

Steve Fisch/ Amerasport/ Owner https://www.linkedin.com/in/steve-fisch-85b6406 Holliston, MA Andy Macdonald/Dawn Nickerson/Operations Supervisors/Fedex Express Framingham, MA

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