Customer Service Data Entry
Resume:
Makayla Vandine
*.*********@*****.***
EDUCATION
University of Northern Colorado, Greeley - Bachelor of Arts in Elementary Education Emphasis: Mathematics
Graduated Summa Cum Laude, May 2021
LICENSURE/CERTIFICATIONS
University of Northern Colorado, Greeley - Dean's List of Academic Distinction PRAXIS – Passed December 2018
Elementary Education Endorsement (Grades K-6) – Received May 2021 Mathematics Education Endorsement (Grades K-12) – Received May 2021 WORK EXPERIENCE
Customer Service and Data Entry, Colorado — Temporary position with Farmer’s Agency September 2021 – Present
My primary task is to work with customers by chatting online and over the phone with any concerns they have to ensure their satisfaction.
I make necessary changes to their accounts, handle transactions, walk through small technical issues, and log data from the phone calls and chats for my supervisor. Childcare, Colorado — Full-Time Nanny for two children September 2021 – Present
I work as a live-in nanny for two children and am responsible for their safety, well-being, and happiness while their parents are away or busy around the house.
I keep the children on time for any appointments, playdates, school meetings, and mealtimes. Jefferson County School District, Colorado — Substitute Teacher August 2021 – December 2021
I filled in for short term positions by making quick connections in schools and picking up wherever a teacher needed me to ensure students would not fall behind or be affected by their primary teacher’s absence.
Because of how rapidly a school environment moves I had to quickly adapt to new subjects, students, and their individual needs to keep everyone safe and moving forward in their education. Institute of Reading Development, Online — K-12 Reading Instructor May 2021 – August 2021
I worked with students from Kindergarten to 11th grade by developing their reading and writing skills to keep them on track or ahead for the following school year. UNC Mathematics Department, Greeley - Teacher’s Assistant August 2020 - May 2021
I worked directly under a professor and helped with any tasks he needed completed.
I graded papers and assignments, filled in to teach a few classes, designed tests, and sat in on all classes for additional help.
Cattlemen’s Steakhouse and Saloon, Greeley— Manager May 2019 – July 2021
I created employee schedules, guaranteed paychecks were accurate and on time, handled customer and employee concerns, ordered and signed off for food and supply deliveries, and whatever other tasks came up on any given day in this fast-paced environment.
University of Northern Colorado, Greeley— Custodian September 2018 - May 2020
I primarily cleaned offices, classrooms, and common spaces but had other miscellaneous tasks such as unloading packages, setting up and breaking down for events, and clearing walkways during bad weather. Bear Creek Swim and Tennis Club, Littleton — Swim coach, private tennis instructor, lifeguard May 2018 - August 2018
I worked with young and beginner swimmers and taught basic strokes and breathing techniques while keeping everyone safe and excited.
SKILLS
Microsoft Office – While I do not have formal training for these programs, I have become proficient in Word, Excel, PowerPoint, Outlook, and Teams by using them frequently while completing my degree and for multiple jobs.
Computer Skills – I have worked multiple online jobs and completed portions of my degree online, teaching me basic computer skills and etiquette, speed navigating and learning new programs, and gaining an average typing speed of 65wpm.
Interpersonal Skills – Throughout my educational career and different work positions I have held, I have learned how to listen to others and make personal connections in order to thrive and maintain lasting professional relationships.
Time Management – Balancing work, school, and life throughout the years has taught me how to be organized, professional, and on time no matter the environment. Adaptability – The variety of positions I have held has shown me how to take the skills I gained in one area and transfer them when needed. I am able to quickly adapt to a new environment and succeed in meeting new needs with the skills I have.
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