Service Representative Customer
Resume:
Stephanie E. Pinto
Grove City, OH 43123
************@*****.***
EDUCATION
****/ ****-**** ******** ***** Community College Columbus, Ohio
Studied Accounting.
1998-2002 Franklin Heights High School Columbus, Ohio
Received a diploma in May of 2002.
EMPLOYMENT
4/2020- Present
Rudd Equipment Columbus, OH
Administrator
Clerical duties, answering phones, filing, emails.
Process shipping and receiving reports.
Process credit card payments.
Enter technicians time for payroll and work orders.
Create purchase and work orders.
Coding invoices.
Excel, Infor, Outlook, ADP, Chase Paymentech used daily.
3/2015- 4/2020
United Commercial Travelers Columbus, OH
Accounting Clerk (12/2015- 4/2020)
Paid all invoices, including getting authorizations, entering invoices for payment and coding.
Account reconciliations, journal entries, monthly AP listing.
Updating agent, board members and vendor payment information.
Recording, filing, and paying use tax.
Used programs such as Excel, AS400, Stoneriver and Healthaxis.
Clerical duties, filing, emails, prepare outgoing mail, filling front desk as needed.
Process policy cancellations and refunds.
Positive pay and deposits.
Enter policy premium payments.
Assisted in organizing fundraisers for various causes.
Customer Service Representative (3/15-12/15)
Took inbound customer service calls from members and providers to provide claim or benefit information.
10/2009-1/2013
Medco Health Solutions/ Express Scripts Dublin, OH
Customer Service Representative
Received inbound customer service calls from members wanting to refill prescriptions or check on plan benefits.
Trained and received MAGIC mastery and several rose awards for quality customer service and in Medicare Part D.
07/2006- 10/2008
Residential Finance Corporation Columbus, Ohio
Telemarketer
Outbound cold calls to homeowners about refinancing to generate leads.
Front desk clerical duties.
12/2001-07/2006
Buca di Beppo Columbus, Ohio
Administrative Assistant (01/06-07/06)
Entered employee time, inventory.
Assisted the event coordinator with large party contracts.
Host/Wait Assistant (12/01-12/05)
Sat and gave all the guest tours through the restaurant.
Completed carryout orders.
Confirmed reservations.
03/2003-07/2003
Call Tech Communications Columbus, Ohio
Customer Service Representative
Took inbound customer service calls for Priceline.com to assist customers with their airline tickets and hotel reservations they made online.
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