Operations Manager Relations Specialist

Professional Summary

Skills

Work History

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Home: 386-***-**** • ****************@*****.*** Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results. Seasoned Operations Manager who excels at streamlining operations to decrease costs and promote organizational efficiency. Entrepreneurial Management dedicated to developing team members\' strengths to build dynamic and high-performing teams who surpass company goals.

Customer relations specialist

Project management

Process improvement

Human resources management

Natural leader

Results-oriented

Work flow planning

Employee relations

Dependable

Performance evaluations

Benefits Consultant, 09/2013 to 12/2017

Global TPA – Tampa, Florida

Job responsibilities include; Identifying individuals that need Medicare insurance. Teaching and explaining Medicare and our product. Enrolling new members, servicing existing clients. Served as company representative at Seminars to promote company objectives. Performed initial client assessment and analysis to begin research process. Lead Carpenter, 06/2017 to 09/2017

Prime Group Management – Coral Gables, FL

Worked on construction site of the Fairmont Hotel. I was responsible for ensuring the carpentry task were completed on a timely schedule and as required by all trade groups. Proactivly managed projects to obtain complete customer satisfaction for all custom work. Operations Manager, 03/1999 to 03/2012

Charles Schwab – Orlando, FL

Education

license

Worked as an investment associate with the Platinum trading group which included the top 10 percent on individual wealth investors at Schwab.

Moved to operations in 2004, worked in the cashiering department, processing incoming funds. promoted to team lead in cashiering.

Moved to new accounts team in 2005 as co-manager, responsible for processing all new accounts East of the Mississippi.

Promoted to New Accounts Operations Manager 2 007. Grew my team to 18 directs the average team size was 12. Highly successful with team development and coaching employees with personal growth and career advancement. coordinated with and Improved process while working with the Schwab operations center in Arizona.

MBA: Business, in process

University of Phoenix online - Phoenix, Arizona

Bachelor of Arts: Business/ Military Science minor, 1988 Berry College - GA

Active 215 License, Life, Health, Annuity

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