Customer Service Representative
Resume:
To obtain a position Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Professional Experience
February 2017 - Present Customer Service Representative Serco December 2016 -
January 2017
Customer Service Representative Teleperformance
November 2015 -
January 2016
Customer Service Representative
Specialist
Senture
August 2014 - April 2015 Customer Service Representative General Dynamics July 2012 - February
2014
Customer Service Representative
Specialist
CSC
Education
January 1996 certificate in nail tech Somerset Community College none in General Studies Eastern Kentucky University CM
Cynthia Miles
Customer Service
Representative
109 hopewell apartments
Corbin, KY, 40701
*************@*****.***
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Explained benefits, features and recommendations to maximize client retention. Set up and activated customer accounts.
Educated customers on special pricing opportunities and company offerings. Answered incoming telephone calls to provide store, products and services information. Upheld quality control policies and procedures to increase customer satisfaction. Answered inbound calls, chats and emails to facilitate customer service. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems. Answered inbound calls, chats and emails to facilitate customer service. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Fielded customer complaints and queries, fast-tracking them for problem resolution. Informed customers about billing procedures, processed payments and provided payment option setup assistance. Consulted with customers to resolve service and billing issues. Answered incoming telephone calls to provide store, products and services information. Fielded customer complaints and queries, fast-tracking them for problem resolution. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Upheld quality control policies and procedures to increase customer satisfaction. Explained benefits, features and recommendations to maximize client retention. Organized client contracts, records, reports and agendas to strengthen traceability. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Asked probing questions to determine service needs and accurately input information into electronic systems. Answered inbound calls, chats and emails to facilitate customer service. Explained benefits, features and recommendations to maximize client retention. Assisted customers with making payments or establishing payment plans to bring accounts current. Exceeded company productivity standards on consistent basis. Upheld quality control policies and procedures to increase customer satisfaction. Answered inbound calls, chats and emails to facilitate customer service. Asked probing questions to determine service needs and accurately input information into electronic systems. Fielded customer complaints and queries, fast-tracking them for problem resolution. Consulted with customers to resolve service and billing issues. Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Explained benefits, features and recommendations to maximize client retention. I took a few years of general studies to further my knowledge Key Skills
Call Documentation
Customer Data Confidentiality
Problem-Solving Abilities
Adaptive Team Player
Customer Service
Customer Account Management
Data Entry and Maintenance
Retail Sales Customer Service
De-escalation Techniques
Data Entry
Upbeat and Positive Personality
Customer Relations
Inbound and Outbound Calling
Contact this candidate