Connie L. Rueda

**** *** ****** #***

Oakland, CA 94606

510-***-****

Mobile 510-***-****

adstx8@r.postjobfree.com

SUMMARY OF QUALIFICATION

•Over 20 years developing client relationships

•Exemplary customer service skills in fast paced environments

•Professionalism in dealing with executives in various industries

•Creative problem-solving abilities

•Accomplished collaborator

PROFESSIONAL HISTORY

2017-2018 Enrollment Agent

Morph Trust Alameda, California

Performed basic maintenance and troubleshooting issues with fingerprinting and retailing equipment including computer hardware and software.

Verified customer identity and scanned required documents into database system.

Performed Enrollment Center Sustainment responsibilities daily.

Approved to roll fingerprint impressions of applicants for licensure, employment, and certification purposes pursuant to California Penal Code section 11102.1.

2015-2016 Customer Service Specialist

JINS Eye Wear San Francisco, California

Experience using Zendesk to interact with customers and public inquiries.

Checked and monitored inventory.

Replied and answered customers’ and the public’s inquiries on social media.

Processed Return Merchandise Authorizations (RMAs).

2013-2014 ESL Teacher

Education First Language School San Francisco. California

Taught English to international students.

Developed curricula for international students.

2012-2013 ESL Teacher

Intercultural Institute of California San Francisco, California

Taught English to international students.

Developed curricula for international students.

2010-2012 Office Manager

Clarke’s Vending Union City, California

Completed all cash count and banking after site collections.

Created and implemented a complete comprehensive filing system.

Tracked weekly sales, commissions, and unusable inventory.

Created several templates for forms, letters, proposals, and service agreements.

Reviewed customer products to identify selling trends.

Collaborated with owners and route drivers to ensure clients’ requests and service calls were addressed in a timely manner.

Worked with owner and route drivers to ensure clients’ requests and service calls were addressed in a timely manner.

2006-2009 ESL Teacher

Kaplan-Aspect, Inc. San Francisco, California

Taught English to international students.

Developed curricula for international students.

2002-2005 Inside Sales Account Executive

ANG Newspapers Oakland, California

Produced monthly an average of $50,000 in advertising sales.

Generated a 35% increase in advertising revenue.

Established a new advertising desk.

Coordinated newspaper advertising campaigns for small and medium size businesses.

Created and designed newspaper ads.

1991-2001 Outside Sales Account Executive

East Bay Express Newspaper Oakland, California

Sold Advertising to small and medium size businesses.

Created ads.

Developed advertising campaigns.

1989-1991 Marketing and Sales Representative

Oakland Metropolitan Chamber of Commerce Oakland, California

Developed, directed, and implemented successful marketing strategies.

Organized and participated in trade shows and community functions, causing an increase of the database of potential members.

EDUCATION

San Francisco State University Liberal Arts

Western Michigan University Psychology

Northeastern University Psychology

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