Customer Service Representative
Resume:
Connie L. Rueda
Oakland, CA 94606
Mobile 510-***-****
**********@***.***
SUMMARY OF QUALIFICATION
•Over 20 years developing client relationships
•Exemplary customer service skills in fast paced environments
•Professionalism in dealing with executives in various industries
•Creative problem-solving abilities
•Accomplished collaborator
PROFESSIONAL HISTORY
2017-2018 Enrollment Agent
Morph Trust Alameda, California
Performed basic maintenance and troubleshooting issues with fingerprinting and retailing equipment including computer hardware and software.
Verified customer identity and scanned required documents into database system.
Performed Enrollment Center Sustainment responsibilities daily.
Approved to roll fingerprint impressions of applicants for licensure, employment, and certification purposes pursuant to California Penal Code section 11102.1.
2015-2016 Customer Service Specialist
JINS Eye Wear San Francisco, California
Experience using Zendesk to interact with customers and public inquiries.
Checked and monitored inventory.
Replied and answered customers’ and the public’s inquiries on social media.
Processed Return Merchandise Authorizations (RMAs).
2013-2014 ESL Teacher
Education First Language School San Francisco. California
Taught English to international students.
Developed curricula for international students.
2012-2013 ESL Teacher
Intercultural Institute of California San Francisco, California
Taught English to international students.
Developed curricula for international students.
2010-2012 Office Manager
Clarke’s Vending Union City, California
Completed all cash count and banking after site collections.
Created and implemented a complete comprehensive filing system.
Tracked weekly sales, commissions, and unusable inventory.
Created several templates for forms, letters, proposals, and service agreements.
Reviewed customer products to identify selling trends.
Collaborated with owners and route drivers to ensure clients’ requests and service calls were addressed in a timely manner.
Worked with owner and route drivers to ensure clients’ requests and service calls were addressed in a timely manner.
2006-2009 ESL Teacher
Kaplan-Aspect, Inc. San Francisco, California
Taught English to international students.
Developed curricula for international students.
2002-2005 Inside Sales Account Executive
ANG Newspapers Oakland, California
Produced monthly an average of $50,000 in advertising sales.
Generated a 35% increase in advertising revenue.
Established a new advertising desk.
Coordinated newspaper advertising campaigns for small and medium size businesses.
Created and designed newspaper ads.
1991-2001 Outside Sales Account Executive
East Bay Express Newspaper Oakland, California
Sold Advertising to small and medium size businesses.
Created ads.
Developed advertising campaigns.
1989-1991 Marketing and Sales Representative
Oakland Metropolitan Chamber of Commerce Oakland, California
Developed, directed, and implemented successful marketing strategies.
Organized and participated in trade shows and community functions, causing an increase of the database of potential members.
EDUCATION
San Francisco State University Liberal Arts
Western Michigan University Psychology
Northeastern University Psychology
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