Customer Service Representative

Hernandez Ivonne

Bilingual English/Spanish Customer Service Representative

Email: ******************@*****.***

Phone: +1-225*******

Address: BATON ROUGE, LA, United States

Zipcode: 70816

Industry: Other

Qualification: None

Availability: 2 Weeks

EDUCATION

High School Diploma

Robert E Lee High School - Baton Rouge, United States February 1998 to June 2001

EXPERIENCE

Hostess

Sombreros Restaurant -

December 2015 to June 2016

Duties includes: Taking orders over the phone, payment processing, bring customers to their sit, etc. Hotel Front Desk Representative

The Hampton Inn - Baton Rouge

September 2014 to August 2015

* Greeted and assisted all guests with hospitality.* Adhered to all hotel rules and policies.* Maintained an organized desk area.* Remained flexible, adaptable, and accountable.* Followed hotel safety and security procedures.

Bilingual Customer Services Representative

Direct General Insurance Company - Baton Rouge

June 2007 to November 2011

* Communicated effectively with colleagues and superiors.* Attended workshops and conferences centered around increasing customer service skills.* Kept records, calendars, and company information accessible.* Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns. * Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.

SKILLS

● Customer Service (Master)

● Hard-Working (Master)

● Spanish (Master)

● Customer Satisfaction (Expert)

● English (Expert)

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