Service Representative Customer

Traci Derricott

Not Hispanic Or Latino, VA *****

1-804-***-**** - *****.*****.***@*****.***

Professional Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Innovative Call Center Representative with [Number] years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experienced Customer Service Representative with [Number] years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Proficient [Job Title] with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Goal-oriented worker with outstanding knowledge of [Type] organization and [Type] product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and [Type] talents. Committed to best-in-class customer service and maintaining professionalism. Friendly [Job Title] with [Number] years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in [Software] with training in [Area of expertise] services. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Skills

Needs Assessment

Service Delivery

Customer Account Management

Detailed Evaluations

Issue and Complaint Resolution

High-Volume Environments

POS Systems and Ordering Platforms

Call Controlling

Building Customer Trust and Loyalty

Courteous with Strong Service Mindset

Customer Data Confidentiality

Calm and Professional Under Pressure

Work History

02/1992 to 03/2002

Customer Service Representative/Telephone Customer Service Representative

Pizza Hut – Ashland, VA

Responded to customer comments and questions via LiveChat during shifts.

Resolved concerns with products or services to help with retention and drive sales.

Responded to customer calls and emails to answer questions about products and services.

Placed outbound customer service or customer satisfaction calls to follow up on issues.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Educated customers on current promotions, upgrades or new offerings available under current plan.

Documented and detailed calls and complaints using call center's CRM database.

Performed various clerical duties by filing and faxing documents and creating customer databases.

08/1996 to 08/1998

Temporary Employee Work

Kelly Services, Etc. – Richmond, Virginia

Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

Operated RF scanners to track merchandise and verify contents of containers.

09/1989 to 01/1992

Customer Service Cashier

ARBY'S RESTAURANT, Fast Food Services – Ashland, VA

Resolved customer complaints and maintained clean and tidy checkout area.

Maintained customer satisfaction with quick and professional handling of product returns.

Monitored self-checkout systems and provided help in resolving complex problems.

Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

08/1990 to 08/1990

Customer Service Representative

Ukrop's Supermarket – Ashland, Virginia

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Answered product and service questions, suggesting other offerings to attract potential customers.

Recommended products to customers, thoroughly explaining details.

03/1989 to 09/1989

Customer Service Representative

Kings Dominion Amusement Park – Doswell, VA

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Answered product and service questions, suggesting other offerings to attract potential customers.

Recommended products to customers, thoroughly explaining details.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

No Degree: Business Administration And Management

University of Phoenix - Richmond, VA

06/1994

High School Diploma

Caroline High School - Milford, VA

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